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    I was charged three times for Windy premium

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    • ChrisSurfskiC
      ChrisSurfski
      last edited by

      I was charged twice on my tablet (where an error message came up) and once on my telephone through Google Play. I use the same account on all devices.

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @ChrisSurfski
        last edited by

        @ChrisSurfski Hello Chris, I can see you have 2 monthly active subscription on FastSpring. I cannot check Google Play subscription, since Google manages their order on their own.

        If you have active Google subscription, I can cancel the 2 order from FastSpring. Would you like me to do that?

        Korina

        cbilesC 1 Reply Last reply Reply Quote 0
        • cbilesC
          cbiles @Korina | Premium
          last edited by

          @korina I was charged twice for premium just now and also had the error message via PayPal and they are pending with my bank. Can you cancel one?

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @cbiles
            last edited by

            @cbiles Hello, please send me email address, which you used during the purchase.

            Korina

            1 Reply Last reply Reply Quote 0
            • avastproapkA
              avastproapk
              last edited by

              i also face the same problem

              petra.pikP 1 Reply Last reply Reply Quote 0
              • tritiumwatchesT
                tritiumwatches
                last edited by

                thanks for your response

                1 Reply Last reply Reply Quote 0
                • petra.pikP
                  petra.pik @avastproapk
                  last edited by

                  Hello @avastproapk, in case you are subscribed via desktop, would you send me the email address you used to create a subscription?

                  As Korina mentions, in case you are subscribed via Google Play/App Store you have to cancel it by yourself since we have no control over these platforms.

                  Petra

                  1 Reply Last reply Reply Quote 0
                  • HomegadgetguidesH
                    Homegadgetguides
                    last edited by

                    thanks for your reply.

                    1 Reply Last reply Reply Quote 0
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