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    i hr forecast

    Windy Translation & Localization
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    • J
      JohnHaagmans | Premium last edited by

      1 hr forecasts .... have a paid subscription and unable to activate 1 hr forecasts ... subscription was paid through Apple

      Korina 1 Reply Last reply Reply Quote 0
      • Yves70
        Yves70 Meteorologist | Premium last edited by

        @JohnHaagmans
        Have you activate it ?
        83F8B4B2-055A-4CF5-BD14-23C8E271E8D3.jpeg

        J 1 Reply Last reply Reply Quote 2
        • Korina
          Korina Administrator @JohnHaagmans last edited by

          @JohnHaagmans Hello, please check this article. You need to be logged in on your iOS device and in the subscription offer click on "Restore purchases".

          Korina

          1 Reply Last reply Reply Quote 0
          • J
            JohnHaagmans | Premium last edited by

            Thank you will try it

            1 Reply Last reply Reply Quote 0
            • J
              JohnHaagmans | Premium last edited by

              Have logged in , tried to click on the 1 h button, comes up with the windy premium screen, gone to restore purchases and entered the Apple order ID , with no success. Then tried the Apple Document No also with no success
              It appears that I require a different style of reference ...
              eg WINDY123456-1234-12345
              Apple tax invoice has no reference that matches what appears in the restore purchases screen

              1 Reply Last reply Reply Quote 0
              • J
                JohnHaagmans | Premium last edited by

                Forgot to mention that the subscription was paid using my desk top computer and it is the same computer that I am trying upgrade to Premium

                1 Reply Last reply Reply Quote 0
                • J
                  JohnHaagmans @Yves70 | Premium last edited by

                  @Yves70 Yes ... still wont do activate but will no doubt find a solution soon

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @JohnHaagmans last edited by

                    @JohnHaagmans Hello, as mentioned in the manual, in case of purchasing on desktop, you need to restore it on desktop too.

                    Please do the same steps, but prepare order ID from FastSpring, which you received via email.

                    Korina

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      JohnHaagmans @Korina | Premium last edited by

                      @Korina Morning ... The order was completed through Apple who sent me invoice details. The details on their receipt do not match the reference that Windy requires to activate the Premium service
                      As to this point in time we have not received a email from FastSpring with the order ID ... no doubt this would fix the problem
                      Maybe you could check with FastSpring as I do not have their contact details ... Thank you

                      J 1 Reply Last reply Reply Quote 0
                      • J
                        JohnHaagmans @JohnHaagmans | Premium last edited by

                        @JohnHaagmans problem has been solved thanks to my Son
                        Just went in and activated on my Apple Phone , then came back to Windows desk top and clicked on 1 hr forecast and all good

                        Thank you for your assistance

                        1 Reply Last reply Reply Quote 0
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