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    Premium subscribers will get premium support

    Scheduled Pinned Locked Moved Announcements
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    • KorinaK Offline
      Korina @dmlh
      last edited by

      @dmlh Hi, it is just an article, it is not ad or it is not intended to be "testing ads on users". :)

      Korina

      1 Reply Last reply Reply Quote 0
      • R Offline
        rewi1023 @ivo | Premium
        last edited by

        @ivo great. But please tell me how I can get of the annoying announcement about premium support. It's like having a permanent advertisement plastered over my paid app.

        1 Reply Last reply Reply Quote 0
        • S Offline
          Sepp 2 | Premium
          last edited by

          Super von euch das ihr das macht. Vielen Dank

          1 Reply Last reply Reply Quote 1
          • petra.pikP Offline
            petra.pik
            last edited by

            @rewi1023, the article will disappear once you tap on anything or move the map. After a few days, it will be taken down permanently.

            Petra

            R 1 Reply Last reply Reply Quote 0
            • xfcstormchaserX Offline
              xfcstormchaser
              last edited by

              Hello im russian storm chaser kid my name is Maxim masheev

              1 Reply Last reply Reply Quote 0
              • R Offline
                rewi1023 @petra.pik | Premium
                last edited by

                @petra-pik Thanks. Yes, today all my devices were clear of the notification but I did need to delete the app's cache a few times. Thankfully its now clear.

                1 Reply Last reply Reply Quote 0
                • KorinaK Offline
                  Korina
                  last edited by

                  @Nweatherman Hi, thank you for suggestion, we will consider it.

                  Korina

                  1 Reply Last reply Reply Quote 0
                  • cristobal1972C Offline
                    cristobal1972
                    last edited by

                    Hola , no me ubica bien cuando le doy al localizador , google si que me marca bien la posicion. Alguna solucion gracias.

                    idefix37I 1 Reply Last reply Reply Quote 0
                    • idefix37I Offline
                      idefix37 Sailor Moderator @cristobal1972
                      last edited by idefix37

                      @cristobal1972

                      If GPS or IP don’t give you a correct position, you can choose your location by yourself:
                      https://community.windy.com/topic/8915/wrong-home-location?_=1607759917552

                      cristobal1972C 2 Replies Last reply Reply Quote 1
                      • cristobal1972C Offline
                        cristobal1972 @idefix37
                        last edited by

                        @idefix37 muchas gracias

                        cristobal1972C 1 Reply Last reply Reply Quote 0
                        • cristobal1972C Offline
                          cristobal1972 @cristobal1972
                          last edited by

                          @cristobal1972 Pero creo que el punto azul lo marca la IP de la compañia que esta en ese pueblo, yo estoy en otro diferente, ya marque favoritos pero sigue saliendo el punto azul en donde esta la empresa de mi router.Gracias de todas formas.

                          idefix37I 1 Reply Last reply Reply Quote 0
                          • idefix37I Offline
                            idefix37 Sailor Moderator @cristobal1972
                            last edited by idefix37

                            @cristobal1972
                            Yes I agree, the blue dot position cannot be changed.
                            If you have set your location as favorite, you can show it on the map.

                            Capture d’écran 2020-12-12 à 09.59.09.png

                            But not with the Radar layer which shows only the blue dot. I don't know why...

                            1 Reply Last reply Reply Quote 0
                            • cristobal1972C Offline
                              cristobal1972 @idefix37
                              last edited by

                              @idefix37

                              De una casa a la otra hay unos 2 cm de distancia.,google earth y maps me ubican bien, el problema es que pongo mi casa como favorita, voy a ajustes/capa y ubicacion start- up pongo mi favorita y se va a casa del vecino , o sea que no ubica bien , y he pagado para que este bien el programa. Si no se soluciona me gustaria que me devolvieran el dinero gracias.

                              idefix37I 1 Reply Last reply Reply Quote 0
                              • idefix37I Offline
                                idefix37 Sailor Moderator @cristobal1972
                                last edited by

                                @cristobal1972
                                I understand that you are disappointed if you use Windy to find where is your house.
                                Windy is a weather app, which shows weather models with several kilometers resolution. So for weather prediction it’s not an issue if a location is not very precise. But I agree there are better navigation apps than a weather app.

                                1 Reply Last reply Reply Quote 0
                                • B Offline
                                  Blistersegeln | Premium
                                  last edited by

                                  How to get in use of the Premium service I just payed for? I received the invoice including invoice number but no usefull answer until now under the given sevice e-mail adress, no idea how to reach this functionality you show on your webside:

                                  "pplying gifted code

                                  Activation of the gifted Windy Premium code is as follows:

                                  Login to your account or create one here
                                  
                                  Go to Subscriptions and click on "Restore purchases"
                                  
                                  Then insert the gifted code (WINDYxxxxxx-xxxx-xxxxx) and you are all set! Windy Premium will be assigned to your account."
                                  

                                  So what can I do.

                                  Regards

                                  Johannes

                                  1 Reply Last reply Reply Quote 0
                                  • B Offline
                                    Boris 1s
                                    last edited by

                                    Как отменить подписку ивернуть деньги? Подписку оформил ош бочно.

                                    petra.pikP 1 Reply Last reply Reply Quote 0
                                    • petra.pikP Offline
                                      petra.pik @Boris 1s
                                      last edited by

                                      Hell @boris-1s, we are sorry to hear you want to unsubscribe from Windy Premium. May I ask what features didn’t work for you?

                                      To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms:

                                      App Store – https://support.apple.com/en-us/HT202039
                                      Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

                                      If you are subscribed via desktop, type in the email address you used for a subscription here. You will then receive an email with a link leading to accounts management. – https://windy.onfastspring.com/account.

                                      Petra

                                      1 Reply Last reply Reply Quote 1
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