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    Premium subscribers will get premium support

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    • ivoI
      ivo Administrator
      last edited by ivo

      Amount of Windy functionality is growing.

      Number of Windy visitors is growing.

      Therefore we have decided, that our "Windy Premium" subscribers will receive premium technical support on our Windy Community website (at https://community.windy.com).

      Our girls are ready during office hours Central European Time (which is almost UTC time).

      Every subscriber have "Premium" badge, so we could prioritize the ones, that are subscribers.

      Screenshot 2020-11-18 at 09.47.18.png

      The same logic will apply also to new ideas and features.

      Opinions of Windy Premium subscribers are much more valuable for us, since without them, we would not be able to pay the bills.

      Enjoy this new feature and stay safe.

      Ivo

      B R 2 Replies Last reply Reply Quote 414
      • B
        brj610 @ivo | Premium
        last edited by

        @ivo love the app! Very helpful for flight planning. Now please remove the banner from my app.

        1 Reply Last reply Reply Quote 5
        • ivoI
          ivo Administrator
          last edited by

          Which banner? There are no banners in our app?

          R 1 Reply Last reply Reply Quote 0
          • inAjetI
            inAjet | Premium
            last edited by inAjet

            I think he means the one we just clicked on to read this post. I agree - once read it should go away.

            1 Reply Last reply Reply Quote 5
            • foehnArtF
              foehnArt
              last edited by

              Thank you! That's great news. I'm looking forward to learning why "San Jose" California (USA) is spelled "sean hou zei" everywhere in the app🙂

              1 Reply Last reply Reply Quote 0
              • T
                triggernometry
                last edited by

                You only employ girls on your support team?

                auweatherwatcherA emilyyyZzzE winsettW TZT 4 Replies Last reply Reply Quote 8
                • auweatherwatcherA
                  auweatherwatcher @triggernometry | Premium
                  last edited by

                  @triggernometry agree, this is kind of an awkward expression, maybe replace it with:

                  "Our support team members are ready to help during office hours 0900-1700 CET Mon-Fri*

                  1 Reply Last reply Reply Quote 4
                  • K
                    kgcoten
                    last edited by

                    Love app, give me premium subscribers plz. Thankyou so much.

                    1 Reply Last reply Reply Quote 0
                    • MattMc750M
                      MattMc750
                      last edited by

                      It does not bother me at all that your support staff may or may not only be female, nor does it matter to me if you call them girls. Seems to me like an endearing, humanizing thing to say. But I would like to get weather related push notifications to my phone, which I currently do not get.

                      1 Reply Last reply Reply Quote 3
                      • emilyyyZzzE
                        emilyyyZzz @triggernometry | Premium
                        last edited by

                        @triggernometry I agree- weird choice of words, distracting even if unintentional.

                        1 Reply Last reply Reply Quote 1
                        • alphafloor330A
                          alphafloor330
                          last edited by

                          Great app! Kudos from the Philippines!

                          1 Reply Last reply Reply Quote 0
                          • ivoI
                            ivo Administrator
                            last edited by

                            Actually our support team consists of nice girls for now (Pera & Korina).

                            We are honest company.

                            winsettW 1 Reply Last reply Reply Quote 7
                            • R
                              rhess @ivo | Premium
                              last edited by

                              You know, the banner emblazoned across the top when you first enter the app that says “Premium Subscribers Will Get Premium Technical Support.” Many of us, including me, are already premium subscribers and one reason is so we won’t get hit with ads. It’s covering part of the map. Take it off please.

                              KorinaK 1 Reply Last reply Reply Quote 4
                              • KorinaK
                                Korina @rhess
                                last edited by

                                @rhess Hello, thank you for your feedback. This article is only to inform our Premium users about this new approach. it will not be on homepage permanently. Furthermore, articles disappear if you tap or move the map.

                                Korina

                                inAjetI 1 Reply Last reply Reply Quote 4
                                • A
                                  Ahmed A.AS Banned
                                  last edited by

                                  You suppose that money can make intelligence, what a strange thinking! What about other users who is not premium users who have ideas to share with you? Will their ideas become a second class ideas? What about other users who support the app in other ways like translating and recommending the app to others who may pay for your app in the future?

                                  This new post it is only represents a declaration of a new era of discrimination.

                                  KorinaK timoteiiT 2 Replies Last reply Reply Quote 0
                                  • inAjetI
                                    inAjet @Korina | Premium
                                    last edited by

                                    @Korina I agree, the banner needs to go. It’s fine if it’s there initially, but should disappear as soon as the article is read.

                                    1 Reply Last reply Reply Quote 2
                                    • dmlhD
                                      dmlh
                                      last edited by

                                      Yes, get rid of the banner now!!!! I don’t need to be told about this new “feature” every time I open up the app. It’s annoying.

                                      KorinaK 1 Reply Last reply Reply Quote 4
                                      • khs0317K
                                        khs0317
                                        last edited by

                                        Be very good It's useful for hiking and fishing.

                                        1 Reply Last reply Reply Quote 1
                                        • aramferA
                                          aramfer | Premium
                                          last edited by aramfer

                                          Buenos dias, excelente producto, acabo de llegar a Premium y decir que estoy muy contento del producto. quisiera compoartir con ustedes una web publica que puede darles mas informaciĂłn en tiempo real de mi isla en la que vivo.

                                          Good morning, excellent product, I just arrived at Premium and said that I am very happy with the product. I would like to share with you a public website that can give you more information in real time about my island where I live.

                                          1 Reply Last reply Reply Quote 0
                                          • winsettW
                                            winsett @triggernometry | Premium
                                            last edited by

                                            @triggernometry I don’t “agree”.

                                            If they have all “girls” on their team, and all these women have identified as such, are fine with the language, and have likely participated in making this very announcement, you’re word-policing is just more unnecessary virtue signalling and attention-seeking SJW bs that most of us are sick of.

                                            KorinaK 1 Reply Last reply Reply Quote 5
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