Premium subscribers will get premium support

  • Administrator

    Amount of Windy functionality is growing.

    Number of Windy visitors is growing.

    Therefore we have decided, that our "Windy Premium" subscribers will receive premium technical support on our Windy Community website (at

    Our girls are ready during office hours Central European Time (which is almost UTC time).

    Every subscriber have "Premium" badge, so we could prioritize the ones, that are subscribers.

    Screenshot 2020-11-18 at 09.47.18.png

    The same logic will apply also to new ideas and features.

    Opinions of Windy Premium subscribers are much more valuable for us, since without them, we would not be able to pay the bills.

    Enjoy this new feature and stay safe.


  • | Premium

    @ivo love the app! Very helpful for flight planning. Now please remove the banner from my app.

  • Administrator

    Which banner? There are no banners in our app?

  • | Premium

    I think he means the one we just clicked on to read this post. I agree - once read it should go away.

  • | Premium

    Thank you! That's great news. I'm looking forward to learning why "San Jose" California (USA) is spelled "sean hou zei" everywhere in the app🙂

  • | Premium

    You only employ girls on your support team?

  • | Premium

    @triggernometry agree, this is kind of an awkward expression, maybe replace it with:

    "Our support team members are ready to help during office hours 0900-1700 CET Mon-Fri*

  • Love app, give me premium subscribers plz. Thankyou so much.

  • | Premium

    It does not bother me at all that your support staff may or may not only be female, nor does it matter to me if you call them girls. Seems to me like an endearing, humanizing thing to say. But I would like to get weather related push notifications to my phone, which I currently do not get.

  • @triggernometry I agree- weird choice of words, distracting even if unintentional.

  • Great app! Kudos from the Philippines!

  • Administrator

    Actually our support team consists of nice girls for now (Pera & Korina).

    We are honest company.

  • | Premium

    You know, the banner emblazoned across the top when you first enter the app that says “Premium Subscribers Will Get Premium Technical Support.” Many of us, including me, are already premium subscribers and one reason is so we won’t get hit with ads. It’s covering part of the map. Take it off please.

  • Administrator

    @rhess Hello, thank you for your feedback. This article is only to inform our Premium users about this new approach. it will not be on homepage permanently. Furthermore, articles disappear if you tap or move the map.

  • You suppose that money can make intelligence, what a strange thinking! What about other users who is not premium users who have ideas to share with you? Will their ideas become a second class ideas? What about other users who support the app in other ways like translating and recommending the app to others who may pay for your app in the future?

    This new post it is only represents a declaration of a new era of discrimination.

  • | Premium

    @Korina I agree, the banner needs to go. It’s fine if it’s there initially, but should disappear as soon as the article is read.

  • | Premium

    Yes, get rid of the banner now!!!! I don’t need to be told about this new “feature” every time I open up the app. It’s annoying.

  • Be very good It's useful for hiking and fishing.

  • | Premium

    Buenos dias, excelente producto, acabo de llegar a Premium y decir que estoy muy contento del producto. quisiera compoartir con ustedes una web publica que puede darles mas información en tiempo real de mi isla en la que vivo.

    Good morning, excellent product, I just arrived at Premium and said that I am very happy with the product. I would like to share with you a public website that can give you more information in real time about my island where I live.

  • | Premium

    @triggernometry I don’t “agree”.

    If they have all “girls” on their team, and all these women have identified as such, are fine with the language, and have likely participated in making this very announcement, you’re word-policing is just more unnecessary virtue signalling and attention-seeking SJW bs that most of us are sick of.

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