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    Premium Features Missing on Desktop and App

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    • AidzerA
      Aidzer Pilot | Premium
      last edited by Aidzer

      I recently purchased Premium but it appears that the premium feature is not enabled on my account. Like the following:

      1. access to the ECMWF, WRF8, ICON13, as well as HD wind map and offline mode
      2. Cannot find wind barbs option both on Desktop and APP
      1 Reply Last reply Reply Quote 0
      • NyxtormN
        Nyxtorm | Premium
        last edited by

        @aidzer Have you tested the steps indicated on this post?

        https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

        Hopefully this will help you correct your problem! ;)

        AidzerA 1 Reply Last reply Reply Quote 0
        • AidzerA
          Aidzer Pilot @Nyxtorm | Premium
          last edited by

          @Nyxtorm Yes, i already did. I only notice that 1hr forecast is enabled on my account. Also tried following the guide for my app (ref:https://windy.app/guide/windy-app-full-guide-for-android.html)

          1 Reply Last reply Reply Quote 0
          • petra.pikP
            petra.pik
            last edited by

            Hello @aidzer, thank you for supporting us by subscribing to Windy Premium!

            When you are following the restoration manual, what error message do you get? Through which platform have you purchased Windy premium?

            Petra

            AidzerA 1 Reply Last reply Reply Quote 0
            • AidzerA
              Aidzer Pilot @petra.pik | Premium
              last edited by

              @petra-pik No error message. These are the features I am missing:
              1 .access to the ECMWF, WRF8, ICON13, as well as HD wind map and offline mode (for mobile app)
              2. Cannot find wind barbs option both on Desktop and APP

              As seen in the photo I have my premium enabled.Capture.JPG

              1 Reply Last reply Reply Quote 0
              • petra.pikP
                petra.pik
                last edited by

                Hello @aidzer,

                It seems that you might be referring to a different application that has a similar name but isn't linked to us in any way. We are windy.com, red and white logo, not blue and white.

                We don't have the WRF8 and ICON13 forecast models available, neither offline mode.

                – ECMWF is a default forecast model and you are viewing it on your screenshot (at the bottom, the middle part, you can see ECMWF).
                – Once you close a detailed forecast, you will have 'Particles animation' available to enable (lower right corner)

                Petra

                AidzerA 1 Reply Last reply Reply Quote 1
                • AidzerA
                  Aidzer Pilot @petra.pik | Premium
                  last edited by

                  @petra-pik Sorry my bad. I was looking for the wrong information before. Nevertheless, I'm still on the right platform; windy.com. This platform is very useful for me, especially for airmen.

                  1 Reply Last reply Reply Quote 0
                  • petra.pikP
                    petra.pik
                    last edited by

                    @aidzer I am happy to hear it works :)

                    Petra

                    1 Reply Last reply Reply Quote 1
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