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    • Gkikas LGPZ
      Gkikas LGPZ Moderator @Aidzer last edited by

      @Aidzer
      https://community.windy.com/topic/6737/how-to-change-username-or-password

      Aidzer 1 Reply Last reply Reply Quote 0
      • Aidzer
        Aidzer Pilot @Gkikas LGPZ last edited by Aidzer

        @Gkikas-LGPZ already did the process. But still it has bug as descripted in my first post. I deleted my picture now. But if i try to upload a new photo, it will revert to my old profile photo after refreshing the page even though i clicked the save changes.

        Gkikas LGPZ 1 Reply Last reply Reply Quote 0
        • Gkikas LGPZ
          Gkikas LGPZ Moderator @Aidzer last edited by

          @Aidzer
          As Marienka said in the above mentioned post:
          "In case that none of these steps have helped,
          please contact us at info[at]windy.com from a different email address
          with a different email service provider.
          This may be a domain blocking problem."

          Aidzer 1 Reply Last reply Reply Quote 0
          • Aidzer
            Aidzer Pilot @Gkikas LGPZ last edited by

            @Gkikas-LGPZ Okay. Will try contacting them via Email.

            Aidzer 1 Reply Last reply Reply Quote 0
            • Aidzer
              Aidzer Pilot @Aidzer last edited by Aidzer

              In these screenshots I change my profile picture but still on windy.com and on my profile, the old one is still appearing. I hope someone in the administrators can answer.

              Capture.JPG Capture 2.JPG

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @Aidzer last edited by

                @Aidzer Hello, there is no profile picture on your profile now. Could you please try to upload again? Thank you.

                Korina

                Aidzer 1 Reply Last reply Reply Quote 0
                • Aidzer
                  Aidzer Pilot @Korina last edited by

                  @Korina tried uploading my picture via mobile and it seems to be okay. But the picture appearing on my windy mobile app is still my old one instead the new one. It seems to be that even though i deleted my uploaded photo, it is still retained on your server.

                  Korina 1 Reply Last reply Reply Quote 1
                  • Korina
                    Korina Administrator @Aidzer last edited by

                    @Aidzer Have you tried to login out and log in again?

                    Korina

                    Aidzer 2 Replies Last reply Reply Quote 0
                    • Aidzer
                      Aidzer Pilot @Korina last edited by

                      @Korina yes. Till the same.

                      1 Reply Last reply Reply Quote 0
                      • Aidzer
                        Aidzer Pilot @Korina last edited by Aidzer

                        @Korina Any update on this? I went to my PC browser and it reverted again to my old picture. See attached photo for both desktop and mobile. They also have the same timestamp to prove that I'm not making this up. Changing the profile picture is bugged on any device!

                        Capture.JPG
                        Screenshot_20201125-171240_Chrome.png

                        1 Reply Last reply Reply Quote 0
                        • petra.pik
                          petra.pik last edited by

                          Hi @Aidzer, have you previously tried clearing the website cache?

                          I would recommend clearing it in your internet browser and then trying to change the profile picture.
                          You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html.

                          Let us know if the issue persists after this and we will look into it.

                          Petra

                          Aidzer 1 Reply Last reply Reply Quote 1
                          • Aidzer
                            Aidzer Pilot @petra.pik last edited by

                            @petra-pik yes, i tried clearing my cache. It appears that the problem still persist. On my phone, i also tried to reinstall the mobile app. After logging in, my old profile photo is appearing. Tried different browser to make sure. I tried Firefox, Chrome and Edge. I think the problem is not browser related. Is it account related? Because if it is, im planning to delete my account and recreate a new one just to refresh my account on your end.

                            petra.pik 1 Reply Last reply Reply Quote 0
                            • petra.pik
                              petra.pik @Aidzer last edited by

                              @Aidzer Please, send me the profile picture you would like to have. I will try to add it. Then we can see if the issue is maybe location related.

                              Petra

                              Aidzer 1 Reply Last reply Reply Quote 0
                              • Aidzer
                                Aidzer Pilot @petra.pik last edited by

                                @petra-pik where can i send the picture?

                                1 Reply Last reply Reply Quote 0
                                • petra.pik
                                  petra.pik last edited by

                                  @Aidzer you can send it to support@windy.com :)

                                  Petra

                                  Aidzer 1 Reply Last reply Reply Quote 1
                                  • Aidzer
                                    Aidzer Pilot @petra.pik last edited by

                                    @petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.

                                    1 Reply Last reply Reply Quote 0
                                    • petra.pik
                                      petra.pik last edited by

                                      @Aidzer, the profile picture has been changed. This is actually a picture that I saw previously as your profile picture.

                                      Petra

                                      Aidzer 1 Reply Last reply Reply Quote 0
                                      • Aidzer
                                        Aidzer Pilot @petra.pik last edited by Aidzer

                                        @petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.

                                        Capture.JPG
                                        Scap.jpg

                                        1 Reply Last reply Reply Quote 0
                                        • petra.pik
                                          petra.pik last edited by

                                          @Aidzer, I do see your new picture. I would try to uninstall and install the app again. This seems like it is stored in cache. If you still see your old picture after that, I will pass this to our developers.

                                          Screenshot 2020-11-26 at 15.12.24.png

                                          Petra

                                          Aidzer 2 Replies Last reply Reply Quote 0
                                          • Aidzer
                                            Aidzer Pilot @petra.pik last edited by Aidzer

                                            @petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.

                                            Please see the image below of what I am seeing on my end.
                                            Capture.JPG

                                            1 Reply Last reply Reply Quote 0
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