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    Profile Picture Bug

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    • Aidzer
      Aidzer Pilot @Gkikas LGPZ last edited by

      @Gkikas-LGPZ Okay. Will try contacting them via Email.

      Aidzer 1 Reply Last reply Reply Quote 0
      • Aidzer
        Aidzer Pilot @Aidzer last edited by Aidzer

        In these screenshots I change my profile picture but still on windy.com and on my profile, the old one is still appearing. I hope someone in the administrators can answer.

        Capture.JPG Capture 2.JPG

        Korina 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @Aidzer last edited by

          @Aidzer Hello, there is no profile picture on your profile now. Could you please try to upload again? Thank you.

          Korina

          Aidzer 1 Reply Last reply Reply Quote 0
          • Aidzer
            Aidzer Pilot @Korina last edited by

            @Korina tried uploading my picture via mobile and it seems to be okay. But the picture appearing on my windy mobile app is still my old one instead the new one. It seems to be that even though i deleted my uploaded photo, it is still retained on your server.

            Korina 1 Reply Last reply Reply Quote 1
            • Korina
              Korina Administrator @Aidzer last edited by

              @Aidzer Have you tried to login out and log in again?

              Korina

              Aidzer 2 Replies Last reply Reply Quote 0
              • Aidzer
                Aidzer Pilot @Korina last edited by

                @Korina yes. Till the same.

                1 Reply Last reply Reply Quote 0
                • Aidzer
                  Aidzer Pilot @Korina last edited by Aidzer

                  @Korina Any update on this? I went to my PC browser and it reverted again to my old picture. See attached photo for both desktop and mobile. They also have the same timestamp to prove that I'm not making this up. Changing the profile picture is bugged on any device!

                  Capture.JPG
                  Screenshot_20201125-171240_Chrome.png

                  1 Reply Last reply Reply Quote 0
                  • petra.pik
                    petra.pik last edited by

                    Hi @Aidzer, have you previously tried clearing the website cache?

                    I would recommend clearing it in your internet browser and then trying to change the profile picture.
                    You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html.

                    Let us know if the issue persists after this and we will look into it.

                    Petra

                    Aidzer 1 Reply Last reply Reply Quote 1
                    • Aidzer
                      Aidzer Pilot @petra.pik last edited by

                      @petra-pik yes, i tried clearing my cache. It appears that the problem still persist. On my phone, i also tried to reinstall the mobile app. After logging in, my old profile photo is appearing. Tried different browser to make sure. I tried Firefox, Chrome and Edge. I think the problem is not browser related. Is it account related? Because if it is, im planning to delete my account and recreate a new one just to refresh my account on your end.

                      petra.pik 1 Reply Last reply Reply Quote 0
                      • petra.pik
                        petra.pik @Aidzer last edited by

                        @Aidzer Please, send me the profile picture you would like to have. I will try to add it. Then we can see if the issue is maybe location related.

                        Petra

                        Aidzer 1 Reply Last reply Reply Quote 0
                        • Aidzer
                          Aidzer Pilot @petra.pik last edited by

                          @petra-pik where can i send the picture?

                          1 Reply Last reply Reply Quote 0
                          • petra.pik
                            petra.pik last edited by

                            @Aidzer you can send it to support@windy.com :)

                            Petra

                            Aidzer 1 Reply Last reply Reply Quote 1
                            • Aidzer
                              Aidzer Pilot @petra.pik last edited by

                              @petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.

                              1 Reply Last reply Reply Quote 0
                              • petra.pik
                                petra.pik last edited by

                                @Aidzer, the profile picture has been changed. This is actually a picture that I saw previously as your profile picture.

                                Petra

                                Aidzer 1 Reply Last reply Reply Quote 0
                                • Aidzer
                                  Aidzer Pilot @petra.pik last edited by Aidzer

                                  @petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.

                                  Capture.JPG
                                  Scap.jpg

                                  1 Reply Last reply Reply Quote 0
                                  • petra.pik
                                    petra.pik last edited by

                                    @Aidzer, I do see your new picture. I would try to uninstall and install the app again. This seems like it is stored in cache. If you still see your old picture after that, I will pass this to our developers.

                                    Screenshot 2020-11-26 at 15.12.24.png

                                    Petra

                                    Aidzer 2 Replies Last reply Reply Quote 0
                                    • Aidzer
                                      Aidzer Pilot @petra.pik last edited by Aidzer

                                      @petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.

                                      Please see the image below of what I am seeing on my end.
                                      Capture.JPG

                                      1 Reply Last reply Reply Quote 0
                                      • Aidzer
                                        Aidzer Pilot @petra.pik last edited by

                                        @petra-pik others have same issue. Ref: https://community.windy.com/topic/14175/i-am-unable-to-change-my-profile-picture/4

                                        1 Reply Last reply Reply Quote 0
                                        • petra.pik
                                          petra.pik last edited by

                                          @Aidzer, our developers are looking into that. I will get back to you once I know more. Thank you for your patience.

                                          Petra

                                          Aidzer 1 Reply Last reply Reply Quote 0
                                          • Aidzer
                                            Aidzer Pilot @petra.pik last edited by

                                            @petra-pik noted on this. Thank you Petra.

                                            1 Reply Last reply Reply Quote 0
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