Profile Picture Bug
-
@Gkikas-LGPZ Okay. Will try contacting them via Email.
-
In these screenshots I change my profile picture but still on windy.com and on my profile, the old one is still appearing. I hope someone in the administrators can answer.
-
@Aidzer Hello, there is no profile picture on your profile now. Could you please try to upload again? Thank you.
-
@Korina tried uploading my picture via mobile and it seems to be okay. But the picture appearing on my windy mobile app is still my old one instead the new one. It seems to be that even though i deleted my uploaded photo, it is still retained on your server.
-
@Aidzer Have you tried to login out and log in again?
-
@Korina yes. Till the same.
-
@Korina Any update on this? I went to my PC browser and it reverted again to my old picture. See attached photo for both desktop and mobile. They also have the same timestamp to prove that I'm not making this up. Changing the profile picture is bugged on any device!
-
Hi @Aidzer, have you previously tried clearing the website cache?
I would recommend clearing it in your internet browser and then trying to change the profile picture.
You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html.Let us know if the issue persists after this and we will look into it.
-
@petra-pik yes, i tried clearing my cache. It appears that the problem still persist. On my phone, i also tried to reinstall the mobile app. After logging in, my old profile photo is appearing. Tried different browser to make sure. I tried Firefox, Chrome and Edge. I think the problem is not browser related. Is it account related? Because if it is, im planning to delete my account and recreate a new one just to refresh my account on your end.
-
@Aidzer Please, send me the profile picture you would like to have. I will try to add it. Then we can see if the issue is maybe location related.
-
@petra-pik where can i send the picture?
-
@Aidzer you can send it to support@windy.com :)
-
@petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.
-
@Aidzer, the profile picture has been changed. This is actually a picture that I saw previously as your profile picture.
-
@petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.
-
@Aidzer, I do see your new picture. I would try to uninstall and install the app again. This seems like it is stored in cache. If you still see your old picture after that, I will pass this to our developers.
-
@petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.
Please see the image below of what I am seeing on my end.
-
@petra-pik others have same issue. Ref: https://community.windy.com/topic/14175/i-am-unable-to-change-my-profile-picture/4
-
@Aidzer, our developers are looking into that. I will get back to you once I know more. Thank you for your patience.
-
@petra-pik noted on this. Thank you Petra.
