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    Profile Picture Bug

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    • petra.pik
      petra.pik last edited by

      Hi @Aidzer, have you previously tried clearing the website cache?

      I would recommend clearing it in your internet browser and then trying to change the profile picture.
      You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html.

      Let us know if the issue persists after this and we will look into it.

      Petra

      Aidzer 1 Reply Last reply Reply Quote 1
      • Aidzer
        Aidzer Pilot @petra.pik last edited by

        @petra-pik yes, i tried clearing my cache. It appears that the problem still persist. On my phone, i also tried to reinstall the mobile app. After logging in, my old profile photo is appearing. Tried different browser to make sure. I tried Firefox, Chrome and Edge. I think the problem is not browser related. Is it account related? Because if it is, im planning to delete my account and recreate a new one just to refresh my account on your end.

        petra.pik 1 Reply Last reply Reply Quote 0
        • petra.pik
          petra.pik @Aidzer last edited by

          @Aidzer Please, send me the profile picture you would like to have. I will try to add it. Then we can see if the issue is maybe location related.

          Petra

          Aidzer 1 Reply Last reply Reply Quote 0
          • Aidzer
            Aidzer Pilot @petra.pik last edited by

            @petra-pik where can i send the picture?

            1 Reply Last reply Reply Quote 0
            • petra.pik
              petra.pik last edited by

              @Aidzer you can send it to support@windy.com :)

              Petra

              Aidzer 1 Reply Last reply Reply Quote 1
              • Aidzer
                Aidzer Pilot @petra.pik last edited by

                @petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.

                1 Reply Last reply Reply Quote 0
                • petra.pik
                  petra.pik last edited by

                  @Aidzer, the profile picture has been changed. This is actually a picture that I saw previously as your profile picture.

                  Petra

                  Aidzer 1 Reply Last reply Reply Quote 0
                  • Aidzer
                    Aidzer Pilot @petra.pik last edited by Aidzer

                    @petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.

                    Capture.JPG
                    Scap.jpg

                    1 Reply Last reply Reply Quote 0
                    • petra.pik
                      petra.pik last edited by

                      @Aidzer, I do see your new picture. I would try to uninstall and install the app again. This seems like it is stored in cache. If you still see your old picture after that, I will pass this to our developers.

                      Screenshot 2020-11-26 at 15.12.24.png

                      Petra

                      Aidzer 2 Replies Last reply Reply Quote 0
                      • Aidzer
                        Aidzer Pilot @petra.pik last edited by Aidzer

                        @petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.

                        Please see the image below of what I am seeing on my end.
                        Capture.JPG

                        1 Reply Last reply Reply Quote 0
                        • Aidzer
                          Aidzer Pilot @petra.pik last edited by

                          @petra-pik others have same issue. Ref: https://community.windy.com/topic/14175/i-am-unable-to-change-my-profile-picture/4

                          1 Reply Last reply Reply Quote 0
                          • petra.pik
                            petra.pik last edited by

                            @Aidzer, our developers are looking into that. I will get back to you once I know more. Thank you for your patience.

                            Petra

                            Aidzer 1 Reply Last reply Reply Quote 0
                            • Aidzer
                              Aidzer Pilot @petra.pik last edited by

                              @petra-pik noted on this. Thank you Petra.

                              1 Reply Last reply Reply Quote 0
                              • Aidzer
                                Aidzer Pilot last edited by

                                @petra-pik Any updates?

                                petra.pik 1 Reply Last reply Reply Quote 0
                                • petra.pik
                                  petra.pik @Aidzer last edited by

                                  @aidzer, do you see the correct picture? All cached info was cleared due to upgrade of Community we did.

                                  Petra

                                  Aidzer 2 Replies Last reply Reply Quote 0
                                  • Aidzer
                                    Aidzer Pilot @petra.pik last edited by

                                    @petra-pik ill check on this later and will keep observing if the issue still persist

                                    1 Reply Last reply Reply Quote 1
                                    • Aidzer
                                      Aidzer Pilot @petra.pik last edited by

                                      @petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.

                                      1 Reply Last reply Reply Quote 0
                                      • Aidzer
                                        Aidzer Pilot last edited by

                                        @petra-pik Any updates?

                                        petra.pik 1 Reply Last reply Reply Quote 0
                                        • petra.pik
                                          petra.pik @Aidzer last edited by

                                          Hi @aidzer, we will be updating Community again. This update should solve the profile bud issue. Thank you for your patience.

                                          Petra

                                          1 Reply Last reply Reply Quote 0
                                          • Kim Gebhardt
                                            Kim Gebhardt | Premium last edited by

                                            I also have the problem

                                            Aidzer 1 Reply Last reply Reply Quote 1
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