Profile Picture Bug
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Hi @Aidzer, have you previously tried clearing the website cache?
I would recommend clearing it in your internet browser and then trying to change the profile picture.
You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html.Let us know if the issue persists after this and we will look into it.
Petra
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@petra-pik yes, i tried clearing my cache. It appears that the problem still persist. On my phone, i also tried to reinstall the mobile app. After logging in, my old profile photo is appearing. Tried different browser to make sure. I tried Firefox, Chrome and Edge. I think the problem is not browser related. Is it account related? Because if it is, im planning to delete my account and recreate a new one just to refresh my account on your end.
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@Aidzer Please, send me the profile picture you would like to have. I will try to add it. Then we can see if the issue is maybe location related.
Petra
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@petra-pik where can i send the picture?
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@Aidzer you can send it to support@windy.com :)
Petra
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@petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.
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@Aidzer, the profile picture has been changed. This is actually a picture that I saw previously as your profile picture.
Petra
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@petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.
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@Aidzer, I do see your new picture. I would try to uninstall and install the app again. This seems like it is stored in cache. If you still see your old picture after that, I will pass this to our developers.
Petra
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@petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.
Please see the image below of what I am seeing on my end.
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@petra-pik others have same issue. Ref: https://community.windy.com/topic/14175/i-am-unable-to-change-my-profile-picture/4
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@Aidzer, our developers are looking into that. I will get back to you once I know more. Thank you for your patience.
Petra
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@petra-pik noted on this. Thank you Petra.
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@petra-pik Any updates?
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@aidzer, do you see the correct picture? All cached info was cleared due to upgrade of Community we did.
Petra
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@petra-pik ill check on this later and will keep observing if the issue still persist
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@petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.
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@petra-pik Any updates?
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Hi @aidzer, we will be updating Community again. This update should solve the profile bud issue. Thank you for your patience.
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I also have the problem
