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    Profile Picture Bug

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    • petra.pik
      petra.pik last edited by

      @Aidzer you can send it to support@windy.com :)

      Aidzer 1 Reply Last reply Reply Quote 1
      • Aidzer
        Aidzer Pilot @petra.pik | Premium last edited by

        @petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.

        1 Reply Last reply Reply Quote 0
        • petra.pik
          petra.pik last edited by

          @Aidzer, the profile picture has been changed. This is actually a picture that I saw previously as your profile picture.

          Aidzer 1 Reply Last reply Reply Quote 0
          • Aidzer
            Aidzer Pilot @petra.pik | Premium last edited by Aidzer

            @petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.

            Capture.JPG
            Scap.jpg

            1 Reply Last reply Reply Quote 0
            • petra.pik
              petra.pik last edited by

              @Aidzer, I do see your new picture. I would try to uninstall and install the app again. This seems like it is stored in cache. If you still see your old picture after that, I will pass this to our developers.

              Screenshot 2020-11-26 at 15.12.24.png

              Aidzer 2 Replies Last reply Reply Quote 0
              • Aidzer
                Aidzer Pilot @petra.pik | Premium last edited by Aidzer

                @petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.

                Please see the image below of what I am seeing on my end.
                Capture.JPG

                1 Reply Last reply Reply Quote 0
                • Aidzer
                  Aidzer Pilot @petra.pik | Premium last edited by

                  @petra-pik others have same issue. Ref: https://community.windy.com/topic/14175/i-am-unable-to-change-my-profile-picture/4

                  1 Reply Last reply Reply Quote 0
                  • petra.pik
                    petra.pik last edited by

                    @Aidzer, our developers are looking into that. I will get back to you once I know more. Thank you for your patience.

                    Aidzer 1 Reply Last reply Reply Quote 0
                    • Aidzer
                      Aidzer Pilot @petra.pik | Premium last edited by

                      @petra-pik noted on this. Thank you Petra.

                      1 Reply Last reply Reply Quote 0
                      • Aidzer
                        Aidzer Pilot | Premium last edited by

                        @petra-pik Any updates?

                        petra.pik 1 Reply Last reply Reply Quote 0
                        • petra.pik
                          petra.pik @Aidzer last edited by

                          @aidzer, do you see the correct picture? All cached info was cleared due to upgrade of Community we did.

                          Aidzer 2 Replies Last reply Reply Quote 0
                          • Aidzer
                            Aidzer Pilot @petra.pik | Premium last edited by

                            @petra-pik ill check on this later and will keep observing if the issue still persist

                            1 Reply Last reply Reply Quote 1
                            • Aidzer
                              Aidzer Pilot @petra.pik | Premium last edited by

                              @petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.

                              1 Reply Last reply Reply Quote 0
                              • Aidzer
                                Aidzer Pilot | Premium last edited by

                                @petra-pik Any updates?

                                petra.pik 1 Reply Last reply Reply Quote 0
                                • petra.pik
                                  petra.pik @Aidzer last edited by

                                  Hi @aidzer, we will be updating Community again. This update should solve the profile bud issue. Thank you for your patience.

                                  1 Reply Last reply Reply Quote 0
                                  • Kim Gebhardt
                                    Kim Gebhardt | Premium last edited by

                                    I also have the problem

                                    Aidzer 1 Reply Last reply Reply Quote 1
                                    • Aidzer
                                      Aidzer Pilot @Kim Gebhardt | Premium last edited by

                                      @kim-gebhardt I'm having this problem for a long time and it seems that they are taking longer than usual to fix this bug which I'm dissappointed.

                                      1 Reply Last reply Reply Quote 0
                                      • Aidzer
                                        Aidzer Pilot | Premium last edited by

                                        @Korina @petra-pik Any updates?

                                        1 Reply Last reply Reply Quote 0
                                        • AndrewSinclair
                                          AndrewSinclair | Premium last edited by AndrewSinclair

                                          I also have the same issue.

                                          I recently changed my profile picture and on windy.com my profile the new photo is there but on the Windy app the old one remains.

                                          I have logged out and back in but to no avail, have I missed something?

                                          Attached is a picture that is on the app and this is different from the profile picture on windy.com and community.windy.com.

                                          0FB7007C-682A-4938-A496-04C19F9EA508.jpeg

                                          Have tried logging in and out, different browsers, clearing cache but the problem still persists.

                                          It seems to me that the issue is related to the profile picture in the app and not community.windy.com.

                                          1 Reply Last reply Reply Quote 0
                                          • petra.pik
                                            petra.pik last edited by

                                            @Aidzer @AndrewSinclair we are sorry for the inconvenience, this is a matter on our side and we are working on a fix.

                                            petra.pik 1 Reply Last reply Reply Quote 1
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