Profile Picture Bug
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@Aidzer you can send it to support@windy.com :)
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@petra-pik okay. Will send it thru the email you provided. Please be advised that i will be deleting my uploaded images so we can see if the problem will be present upon uploading the image that i will send to your email.
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@Aidzer, the profile picture has been changed. This is actually a picture that I saw previously as your profile picture.
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@petra-pik As per checking now It is still the same. Attached below is the screenshot on my PC and even in my Windy App. As my standard, I reinstalled my mobile app just to make sure. But upon login, my old profile photo is still there.
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@Aidzer, I do see your new picture. I would try to uninstall and install the app again. This seems like it is stored in cache. If you still see your old picture after that, I will pass this to our developers.
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@petra-pik Hi Petra, I just reinstalled the app and restarted my phone. But still, my old profile picture is appearing. It seems to me that even though I deleted my uploaded photo to the community website, it just keeps reappearing as the current photo even though I change it. I was able to reproduce the issue on my end again even after clearing the device/web browser cache.
Please see the image below of what I am seeing on my end.
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@petra-pik others have same issue. Ref: https://community.windy.com/topic/14175/i-am-unable-to-change-my-profile-picture/4
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@Aidzer, our developers are looking into that. I will get back to you once I know more. Thank you for your patience.
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@petra-pik noted on this. Thank you Petra.
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@petra-pik Any updates?
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@aidzer, do you see the correct picture? All cached info was cleared due to upgrade of Community we did.
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@petra-pik ill check on this later and will keep observing if the issue still persist
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@petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.
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@petra-pik Any updates?
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Hi @aidzer, we will be updating Community again. This update should solve the profile bud issue. Thank you for your patience.
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I also have the problem
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@kim-gebhardt I'm having this problem for a long time and it seems that they are taking longer than usual to fix this bug which I'm dissappointed.
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@Korina @petra-pik Any updates?
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I also have the same issue.
I recently changed my profile picture and on windy.com my profile the new photo is there but on the Windy app the old one remains.
I have logged out and back in but to no avail, have I missed something?
Attached is a picture that is on the app and this is different from the profile picture on windy.com and community.windy.com.
0FB7007C-682A-4938-A496-04C19F9EA508.jpeg
Have tried logging in and out, different browsers, clearing cache but the problem still persists.
It seems to me that the issue is related to the profile picture in the app and not community.windy.com.
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@Aidzer @AndrewSinclair we are sorry for the inconvenience, this is a matter on our side and we are working on a fix.
