Profile Picture Bug
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@petra-pik Any updates?
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@aidzer, do you see the correct picture? All cached info was cleared due to upgrade of Community we did.
Petra
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@petra-pik ill check on this later and will keep observing if the issue still persist
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@petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.
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@petra-pik Any updates?
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Hi @aidzer, we will be updating Community again. This update should solve the profile bud issue. Thank you for your patience.
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I also have the problem
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@kim-gebhardt I'm having this problem for a long time and it seems that they are taking longer than usual to fix this bug which I'm dissappointed.
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@Korina @petra-pik Any updates?
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I also have the same issue.
I recently changed my profile picture and on windy.com my profile the new photo is there but on the Windy app the old one remains.
I have logged out and back in but to no avail, have I missed something?
Attached is a picture that is on the app and this is different from the profile picture on windy.com and community.windy.com.
0FB7007C-682A-4938-A496-04C19F9EA508.jpeg
Have tried logging in and out, different browsers, clearing cache but the problem still persists.
It seems to me that the issue is related to the profile picture in the app and not community.windy.com.
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@Aidzer @AndrewSinclair we are sorry for the inconvenience, this is a matter on our side and we are working on a fix.
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@Aidzer @AndrewSinclair the bug should be solved now. Do you see the correct picture?
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@petra-pik Still have problem. It's been 3 months. I hope this issue will be resolved soon.
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@aidzer, we have fixed this issue, when you clear browser data, do you still see your old profile pic? You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html#Clear_cookies_cache_and_site_data_for_a_specific_website_in_Chrome.
I would also recommend uploading the image again.
Petra
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@petra-pik Thanks for your update. Will check on this.
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@petra-pik i observed the issue a couple of days and it seems to be its not yet resolved.
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Hi @aidzer, my colleague will look into it and try to identify if this is an issue on our side or yours.
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@aidzer have you tried to change your profile picture? According to our system, you have changed it on 12th of January.
Please, try to upload it now and let me know if you see your new profile picture. -
@petra-pik Hi, I change the profile picture on my end and observe it across my devices. The results are great! so far I don't have any issues yet.
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@aidzer, I am happy to hear it works for you!
