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    Profile Picture Bug

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    • Aidzer
      Aidzer Pilot @petra.pik | Premium last edited by

      @petra-pik ill check on this later and will keep observing if the issue still persist

      1 Reply Last reply Reply Quote 1
      • Aidzer
        Aidzer Pilot @petra.pik | Premium last edited by

        @petra-pik the problem still persist. I tried to delete my uploaded picture and replaced the image with the format JPEG size 135kb. After refreshing the page, my old profile picture (Airplane) is still showing even though i click the "deleted uploaded image" option then uploading a new one. By the way in using a new laptop now with Windows 10. All programs are freshly installed and all drivers are updated.

        1 Reply Last reply Reply Quote 0
        • Aidzer
          Aidzer Pilot | Premium last edited by

          @petra-pik Any updates?

          petra.pik 1 Reply Last reply Reply Quote 0
          • petra.pik
            petra.pik @Aidzer last edited by

            Hi @aidzer, we will be updating Community again. This update should solve the profile bud issue. Thank you for your patience.

            1 Reply Last reply Reply Quote 0
            • Kim Gebhardt
              Kim Gebhardt | Premium last edited by

              I also have the problem

              Aidzer 1 Reply Last reply Reply Quote 1
              • Aidzer
                Aidzer Pilot @Kim Gebhardt | Premium last edited by

                @kim-gebhardt I'm having this problem for a long time and it seems that they are taking longer than usual to fix this bug which I'm dissappointed.

                1 Reply Last reply Reply Quote 0
                • Aidzer
                  Aidzer Pilot | Premium last edited by

                  @Korina @petra-pik Any updates?

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                  • AndrewSinclair
                    AndrewSinclair | Premium last edited by AndrewSinclair

                    I also have the same issue.

                    I recently changed my profile picture and on windy.com my profile the new photo is there but on the Windy app the old one remains.

                    I have logged out and back in but to no avail, have I missed something?

                    Attached is a picture that is on the app and this is different from the profile picture on windy.com and community.windy.com.

                    0FB7007C-682A-4938-A496-04C19F9EA508.jpeg

                    Have tried logging in and out, different browsers, clearing cache but the problem still persists.

                    It seems to me that the issue is related to the profile picture in the app and not community.windy.com.

                    1 Reply Last reply Reply Quote 0
                    • petra.pik
                      petra.pik last edited by

                      @Aidzer @AndrewSinclair we are sorry for the inconvenience, this is a matter on our side and we are working on a fix.

                      petra.pik 1 Reply Last reply Reply Quote 1
                      • petra.pik
                        petra.pik @petra.pik last edited by

                        @Aidzer @AndrewSinclair the bug should be solved now. Do you see the correct picture?

                        Aidzer 1 Reply Last reply Reply Quote 0
                        • Aidzer
                          Aidzer Pilot @petra.pik | Premium last edited by

                          @petra-pik Still have problem. It's been 3 months. I hope this issue will be resolved soon.

                          petra.pik 1 Reply Last reply Reply Quote 0
                          • petra.pik
                            petra.pik @Aidzer last edited by

                            @aidzer, we have fixed this issue, when you clear browser data, do you still see your old profile pic? You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html#Clear_cookies_cache_and_site_data_for_a_specific_website_in_Chrome.

                            I would also recommend uploading the image again.

                            Aidzer 2 Replies Last reply Reply Quote 0
                            • Aidzer
                              Aidzer Pilot @petra.pik | Premium last edited by

                              @petra-pik Thanks for your update. Will check on this.

                              1 Reply Last reply Reply Quote 0
                              • Aidzer
                                Aidzer Pilot @petra.pik | Premium last edited by

                                @petra-pik i observed the issue a couple of days and it seems to be its not yet resolved.

                                petra.pik 2 Replies Last reply Reply Quote 0
                                • petra.pik
                                  petra.pik @Aidzer last edited by

                                  Hi @aidzer, my colleague will look into it and try to identify if this is an issue on our side or yours.

                                  1 Reply Last reply Reply Quote 0
                                  • petra.pik
                                    petra.pik @Aidzer last edited by

                                    @aidzer have you tried to change your profile picture? According to our system, you have changed it on 12th of January.
                                    Please, try to upload it now and let me know if you see your new profile picture.

                                    Aidzer 1 Reply Last reply Reply Quote 0
                                    • Aidzer
                                      Aidzer Pilot @petra.pik | Premium last edited by

                                      @petra-pik Hi, I change the profile picture on my end and observe it across my devices. The results are great! so far I don't have any issues yet.

                                      petra.pik 1 Reply Last reply Reply Quote 0
                                      • petra.pik
                                        petra.pik @Aidzer last edited by

                                        @aidzer, I am happy to hear it works for you!

                                        1 Reply Last reply Reply Quote 1
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