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    Profile Picture Bug

    Bug Reports
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    • petra.pikP
      petra.pik @Aidzer
      last edited by

      Hi @aidzer, we will be updating Community again. This update should solve the profile bud issue. Thank you for your patience.

      Petra

      1 Reply Last reply Reply Quote 0
      • Kim GebhardtK
        Kim Gebhardt | Premium
        last edited by

        I also have the problem

        Kim Gebhardt

        AidzerA 1 Reply Last reply Reply Quote 1
        • AidzerA
          Aidzer Pilot @Kim Gebhardt | Premium
          last edited by

          @kim-gebhardt I'm having this problem for a long time and it seems that they are taking longer than usual to fix this bug which I'm dissappointed.

          1 Reply Last reply Reply Quote 0
          • AidzerA
            Aidzer Pilot | Premium
            last edited by

            @Korina @petra-pik Any updates?

            1 Reply Last reply Reply Quote 0
            • AndrewSinclairA
              AndrewSinclair | Premium
              last edited by AndrewSinclair

              I also have the same issue.

              I recently changed my profile picture and on windy.com my profile the new photo is there but on the Windy app the old one remains.

              I have logged out and back in but to no avail, have I missed something?

              Attached is a picture that is on the app and this is different from the profile picture on windy.com and community.windy.com.

              0FB7007C-682A-4938-A496-04C19F9EA508.jpeg

              Have tried logging in and out, different browsers, clearing cache but the problem still persists.

              It seems to me that the issue is related to the profile picture in the app and not community.windy.com.

              1 Reply Last reply Reply Quote 0
              • petra.pikP
                petra.pik
                last edited by

                @Aidzer @AndrewSinclair we are sorry for the inconvenience, this is a matter on our side and we are working on a fix.

                Petra

                petra.pikP 1 Reply Last reply Reply Quote 1
                • petra.pikP
                  petra.pik @petra.pik
                  last edited by

                  @Aidzer @AndrewSinclair the bug should be solved now. Do you see the correct picture?

                  Petra

                  AidzerA 1 Reply Last reply Reply Quote 0
                  • AidzerA
                    Aidzer Pilot @petra.pik | Premium
                    last edited by

                    @petra-pik Still have problem. It's been 3 months. I hope this issue will be resolved soon.

                    petra.pikP 1 Reply Last reply Reply Quote 0
                    • petra.pikP
                      petra.pik @Aidzer
                      last edited by

                      @aidzer, we have fixed this issue, when you clear browser data, do you still see your old profile pic? You can do so with this manual – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html#Clear_cookies_cache_and_site_data_for_a_specific_website_in_Chrome.

                      I would also recommend uploading the image again.

                      Petra

                      AidzerA 2 Replies Last reply Reply Quote 0
                      • AidzerA
                        Aidzer Pilot @petra.pik | Premium
                        last edited by

                        @petra-pik Thanks for your update. Will check on this.

                        1 Reply Last reply Reply Quote 0
                        • AidzerA
                          Aidzer Pilot @petra.pik | Premium
                          last edited by

                          @petra-pik i observed the issue a couple of days and it seems to be its not yet resolved.

                          petra.pikP 2 Replies Last reply Reply Quote 0
                          • petra.pikP
                            petra.pik @Aidzer
                            last edited by

                            Hi @aidzer, my colleague will look into it and try to identify if this is an issue on our side or yours.

                            Petra

                            1 Reply Last reply Reply Quote 0
                            • petra.pikP
                              petra.pik @Aidzer
                              last edited by

                              @aidzer have you tried to change your profile picture? According to our system, you have changed it on 12th of January.
                              Please, try to upload it now and let me know if you see your new profile picture.

                              Petra

                              AidzerA 1 Reply Last reply Reply Quote 0
                              • AidzerA
                                Aidzer Pilot @petra.pik | Premium
                                last edited by

                                @petra-pik Hi, I change the profile picture on my end and observe it across my devices. The results are great! so far I don't have any issues yet.

                                petra.pikP 1 Reply Last reply Reply Quote 0
                                • petra.pikP
                                  petra.pik @Aidzer
                                  last edited by

                                  @aidzer, I am happy to hear it works for you!

                                  Petra

                                  1 Reply Last reply Reply Quote 1
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