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    Android app login issues...

    Bug Reports
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    • cbarbu
      cbarbu | Premium last edited by

      Hello,

      For some reason I'm unable to use my credentials on the Android App. They work just fine on the website but not on the Android app...

      What am I doing wrong?

      Thank you,
      C.

      petra.pik 1 Reply Last reply Reply Quote 1
      • petra.pik
        petra.pik @cbarbu last edited by

        Hello @cbarbu, I would recommend uninstall and install the app again. Then typing the login info manually, not using auto-fill, if you haven't done that already.

        Petra

        cbarbu 1 Reply Last reply Reply Quote 0
        • A
          alejandrosaura last edited by

          i have the same issue

          1 Reply Last reply Reply Quote 0
          • cbarbu
            cbarbu @petra.pik | Premium last edited by

            @petra-pik

            Hi there!

            Yeah, that's what I did, but still no joy.
            I was about to pay for premium... Boy, I'm glad I didn't!

            C.

            petra.pik 1 Reply Last reply Reply Quote 0
            • petra.pik
              petra.pik @cbarbu last edited by

              @cbarbu @alejandrosaura, we were updating the system so logging in wasn't possible during this period. Right now it should work. Please, would you try to log in now?

              Petra

              cbarbu habyeong 2 Replies Last reply Reply Quote 0
              • cbarbu
                cbarbu @petra.pik | Premium last edited by

                @petra-pik

                Thank you for your efforts, but still no joy...
                Cleared the cache, cleared the data, uninstalled and reinstalled the app, without success.

                1 Reply Last reply Reply Quote 1
                • habyeong
                  habyeong @petra.pik last edited by

                  @petra-pik Me neither. I cannot log-in in the app.

                  petra.pik 1 Reply Last reply Reply Quote 1
                  • petra.pik
                    petra.pik @habyeong last edited by

                    @habyeong it should be working. Are you able to log in now?

                    Petra

                    cbarbu 1 Reply Last reply Reply Quote 0
                    • cbarbu
                      cbarbu @petra.pik | Premium last edited by

                      @petra-pik

                      Still not working for Android ...

                      petra.pik 1 Reply Last reply Reply Quote 0
                      • petra.pik
                        petra.pik @cbarbu last edited by

                        @cbarbu, we are currently looking into this issue.

                        Petra

                        cbarbu 1 Reply Last reply Reply Quote 0
                        • cbarbu
                          cbarbu @petra.pik | Premium last edited by

                          @petra-pik

                          Thank you.

                          petra.pik 1 Reply Last reply Reply Quote 0
                          • petra.pik
                            petra.pik @cbarbu last edited by

                            @cbarbu @alejandrosaura, the issue is solved. You should be able to log in now.

                            Petra

                            cbarbu 1 Reply Last reply Reply Quote 0
                            • cbarbu
                              cbarbu @petra.pik | Premium last edited by

                              @petra-pik

                              I confirm, the issue is solved.

                              Thank you.

                              1 Reply Last reply Reply Quote 0
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