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    Android app login issues...

    Bug Reports
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    • cbarbuC
      cbarbu | Premium
      last edited by

      Hello,

      For some reason I'm unable to use my credentials on the Android App. They work just fine on the website but not on the Android app...

      What am I doing wrong?

      Thank you,
      C.

      petra.pikP 1 Reply Last reply Reply Quote 1
      • petra.pikP
        petra.pik @cbarbu
        last edited by

        Hello @cbarbu, I would recommend uninstall and install the app again. Then typing the login info manually, not using auto-fill, if you haven't done that already.

        Petra

        cbarbuC 1 Reply Last reply Reply Quote 0
        • A
          alejandrosaura
          last edited by

          i have the same issue

          1 Reply Last reply Reply Quote 0
          • cbarbuC
            cbarbu @petra.pik | Premium
            last edited by

            @petra-pik

            Hi there!

            Yeah, that's what I did, but still no joy.
            I was about to pay for premium... Boy, I'm glad I didn't!

            C.

            petra.pikP 1 Reply Last reply Reply Quote 0
            • petra.pikP
              petra.pik @cbarbu
              last edited by

              @cbarbu @alejandrosaura, we were updating the system so logging in wasn't possible during this period. Right now it should work. Please, would you try to log in now?

              Petra

              cbarbuC habyeongH 2 Replies Last reply Reply Quote 0
              • cbarbuC
                cbarbu @petra.pik | Premium
                last edited by

                @petra-pik

                Thank you for your efforts, but still no joy...
                Cleared the cache, cleared the data, uninstalled and reinstalled the app, without success.

                1 Reply Last reply Reply Quote 1
                • habyeongH
                  habyeong @petra.pik
                  last edited by

                  @petra-pik Me neither. I cannot log-in in the app.

                  petra.pikP 1 Reply Last reply Reply Quote 1
                  • petra.pikP
                    petra.pik @habyeong
                    last edited by

                    @habyeong it should be working. Are you able to log in now?

                    Petra

                    cbarbuC 1 Reply Last reply Reply Quote 0
                    • cbarbuC
                      cbarbu @petra.pik | Premium
                      last edited by

                      @petra-pik

                      Still not working for Android ...

                      petra.pikP 1 Reply Last reply Reply Quote 0
                      • petra.pikP
                        petra.pik @cbarbu
                        last edited by

                        @cbarbu, we are currently looking into this issue.

                        Petra

                        cbarbuC 1 Reply Last reply Reply Quote 0
                        • cbarbuC
                          cbarbu @petra.pik | Premium
                          last edited by

                          @petra-pik

                          Thank you.

                          petra.pikP 1 Reply Last reply Reply Quote 0
                          • petra.pikP
                            petra.pik @cbarbu
                            last edited by

                            @cbarbu @alejandrosaura, the issue is solved. You should be able to log in now.

                            Petra

                            cbarbuC 1 Reply Last reply Reply Quote 0
                            • cbarbuC
                              cbarbu @petra.pik | Premium
                              last edited by

                              @petra-pik

                              I confirm, the issue is solved.

                              Thank you.

                              1 Reply Last reply Reply Quote 0
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