Impossible to login
-
After so many attempts to login, and reset password or other attempts for a normal login, I would like to cancel membership. My payment was done two hours ago and I deeply regret it. Can anyone tell me how to cancel windy ?
Greetz from Louis, Belgium guy living in Croatia -
Hello @louis-peeters, we are very sorry for the inconvenience. We had some system updates that affected the ability to log into the application. Are you able to log into the application now?
Since the inability to log in lasted for a few hours due to the maintenance that was done to improve our services, would you then reconsider your decision to unsubscribe?
To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
To cancel the subscription, you have to go to a platform you are originally subscribed to since we don’t have any control over these platforms:
App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=enIn case you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link leading to the administration of the subscription – https://windy.onfastspring.com/account.
-
I'm still not able to login via android phone - but tablet is possible. So I will let it rest for a few hours and try again later. If it works I wil stay customer and could bring in my sailing group with a lot of readers.
Louis -
@louis-peeters, thank you for your patience. My colleague is currently working on this.
Petra
-
@Louis-Peeters, the issue is solved. You should be able to log in now.
-
@petra-pik this morning I was able to login via my android phone, hopefully we are good to go from now on. Thanks Louis
