Cannot buy Windy premium

[Kredroahm]

I set up everything, email, name, surname, credit card and the website gives me error and tell me to contact the assistance; what should I do?

[petra.pik]

Hello @kredroahm, thank you for considering subscribing to Windy Premium!

On which platform are you trying to subscribe – App Store/Google Play, deskop (FastSpring)?
What is the message error?

[Kredroahm]

@petra-pik Thanks for reply,

i am trying to buy from my Mac book on the website, the message is:
"Ci dispiace di non aver potuto accettare il tuo ordine. Apprezziamo il tuo interesse e vorremmo aiutarti a completare questo ordine. Per favore contattaci per assistenza."
Thanks

[petra.pik]

@kredroahm, I will contact the platform we use for the payments. May I ask from which country you are trying to make the payment?

[Kredroahm]

@petra-pik Italy

[petra.pik]

Hi @kredroahm, have you previously set the right country?

[Kredroahm]

@petra-pik thanks, I did it.

[petra.pik]

@kredroahm, I am happy to hear that. Thank you for your support!