Navigation

    Windy Community

    • Register
    • Login
    • Search
    • Unread
    • Categories
    • Groups
    • Go to windy.com

    My premium does not work

    Windy Premium
    4
    12
    324
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • G
      gaetano mura last edited by

      Hi, yesterday I purchased windy premium with my iPad but nothing happened since then. I still have the basic version.
      I have already done the restore of my purchase, but it still does not work.

      Can you help me?

      idefix37 1 Reply Last reply Reply Quote 0
      • idefix37
        idefix37 Sailor Moderator @gaetano mura last edited by

        @gaetano-mura
        Have you buy the Premium offer with the same account that you use to log in the app?

        G 1 Reply Last reply Reply Quote 0
        • G
          gaetano mura @idefix37 last edited by

          @idefix37 yes I did.

          idefix37 1 Reply Last reply Reply Quote 0
          • idefix37
            idefix37 Sailor Moderator @gaetano mura last edited by

            @gaetano-mura
            Try to restore your purchase

            https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?_=1608806164418

            G 3 Replies Last reply Reply Quote 0
            • G
              gaetano mura @idefix37 last edited by

              @idefix37 I have already done this four times. How can I know if my program works.

              1 Reply Last reply Reply Quote 0
              • G
                gaetano mura @idefix37 last edited by

                I am trying to add a video to show what happens to you but it seems I am not able.

                1 Reply Last reply Reply Quote 0
                • G
                  gaetano mura @idefix37 last edited by

                  @idefix37 when I try to restore my purchase nothing changes

                  idefix37 1 Reply Last reply Reply Quote 0
                  • idefix37
                    idefix37 Sailor Moderator @gaetano mura last edited by

                    @gaetano-mura
                    Better for you to wait after Christmas, to get reply from Windy team. They know more about this type of issue.

                    G 1 Reply Last reply Reply Quote 0
                    • G
                      gaetano mura @idefix37 last edited by

                      @idefix37 unfortunately I didn’t receive any answer and I have been forced to ask for a refund.

                      P petra.pik 3 Replies Last reply Reply Quote 0
                      • P
                        PatHinch @gaetano mura | Premium last edited by

                        @gaetano-mura I have had the same problem. I purchased “premium” on my I pad, received payment confirmation, have tried to “restore” and received the message stating “no service found to restore”. I have sent two emails to Windy asking for help but have not heard back. I’ll give them a couple more days to respond due to Christmas holidays. If I don’t hear back I’ll also cancel the payment/subscription.

                        1 Reply Last reply Reply Quote 0
                        • P
                          PatHinch @gaetano mura | Premium last edited by

                          @gaetano-mura I received an email from Petra at Windy and my situation is being resolved. My situation was an error on the part of Apple App Store. Good luck getting your problem solved.

                          1 Reply Last reply Reply Quote 0
                          • petra.pik
                            petra.pik @gaetano mura last edited by

                            Hello @gaetano-mura, I am sorry to hear about this inconvenience. I see that my colleague has already answered you via email :)

                            Petra

                            1 Reply Last reply Reply Quote 0
                            • First post
                              Last post
                            Windyty, S.E. - all rights reserved. Powered by excellent NodeBB
                            NodeBB & contributors, OSM & contributors, HERE maps
                            Terms and Conditions     Privacy Policy