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    My premium does not work

    Windy Premium
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    • idefix37
      idefix37 Sailor Moderator @gaetano mura last edited by

      @gaetano-mura
      Have you buy the Premium offer with the same account that you use to log in the app?

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        gaetano mura @idefix37 last edited by

        @idefix37 yes I did.

        idefix37 1 Reply Last reply Reply Quote 0
        • idefix37
          idefix37 Sailor Moderator @gaetano mura last edited by

          @gaetano-mura
          Try to restore your purchase

          https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?_=1608806164418

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            gaetano mura @idefix37 last edited by

            @idefix37 I have already done this four times. How can I know if my program works.

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              gaetano mura @idefix37 last edited by

              I am trying to add a video to show what happens to you but it seems I am not able.

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                gaetano mura @idefix37 last edited by

                @idefix37 when I try to restore my purchase nothing changes

                idefix37 1 Reply Last reply Reply Quote 0
                • idefix37
                  idefix37 Sailor Moderator @gaetano mura last edited by

                  @gaetano-mura
                  Better for you to wait after Christmas, to get reply from Windy team. They know more about this type of issue.

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                    gaetano mura @idefix37 last edited by

                    @idefix37 unfortunately I didn’t receive any answer and I have been forced to ask for a refund.

                    P petra.pik 3 Replies Last reply Reply Quote 0
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                      PatHinch @gaetano mura | Premium last edited by

                      @gaetano-mura I have had the same problem. I purchased “premium” on my I pad, received payment confirmation, have tried to “restore” and received the message stating “no service found to restore”. I have sent two emails to Windy asking for help but have not heard back. I’ll give them a couple more days to respond due to Christmas holidays. If I don’t hear back I’ll also cancel the payment/subscription.

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                        PatHinch @gaetano mura | Premium last edited by

                        @gaetano-mura I received an email from Petra at Windy and my situation is being resolved. My situation was an error on the part of Apple App Store. Good luck getting your problem solved.

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                        • petra.pik
                          petra.pik @gaetano mura last edited by

                          Hello @gaetano-mura, I am sorry to hear about this inconvenience. I see that my colleague has already answered you via email :)

                          Petra

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