Navigation

    Windy Community

    • Register
    • Login
    • Search
    • Unread
    • Categories
    • Groups
    • Go to windy.com

    multiple devices log in problem

    Windy Subscription
    5
    29
    328
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • F
      freewind 1 | Premium last edited by

      Hi, I need some help. I find Windy a great app. In December I subscribed a premium Winy account. I downloaded the app in two different devices a tablet and a Smartphone with android both on board but with different phone number of course. I loged in both with the same userid and password. Till last week I was able to use the app indifferently in one of the devices and each time I opened it I found already loggedin. It is some days every time I open the app I have to login. It seems if I make the login on one device the app log me out in the other. As you may easily understand I prefere the previous situation.
      Many thanks for your support.
      Lorenzo Italy

      Korina 1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik last edited by

        Hello @freewind-1, thank you for supporting us!
        How often do you experience this issue? Is it every time you open the application on another device?

        F 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @freewind 1 last edited by

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • F
            freewind 1 @petra.pik | Premium last edited by

            Hi Petra,
            Thanks for your answer .At the very beginning I did not experienced any problems. It was possible to be logged in on every devices, I mean my two devices. It is about two or three weeks no more than one devices at the same time it is allowed to be logged.
            I just checked right now I logged in on my mobile and the app logged me out on my tablet. So the answer is Yes every time I open the app on the other device.
            Lorenzo

            petra.pik 1 Reply Last reply Reply Quote 0
            • petra.pik
              petra.pik @freewind 1 last edited by

              @freewind-1, thank you for the additional information.
              Is there any error message in the Error console?
              What version of the application (can be found at the bottom of the Menu) and operating system do you have on your devices?

              F 1 Reply Last reply Reply Quote 0
              • F
                freewind 1 @petra.pik | Premium last edited by

                @petra-pik
                Hi again Petra here your answers.

                Device 1.
                Android 7.0
                No errors reported on in the error console. App version 27.3.1

                Device 2
                Android 10
                No errors reported in the console. App versione is the same 27.3.1

                I hope yuo will find these informatione usefull and yuou will find the way to fix my pronlem
                Thanks again for helping me
                Lorenzo

                petra.pik 2 Replies Last reply Reply Quote 0
                • petra.pik
                  petra.pik @freewind 1 last edited by

                  @freewind-1 thank you for the information, I will pass this to our developers.

                  1 Reply Last reply Reply Quote 0
                  • petra.pik
                    petra.pik @freewind 1 last edited by

                    @freewind-1, I have one additional question – is it possible that you have two Windy accounts?

                    F 2 Replies Last reply Reply Quote 0
                    • F
                      freewind 1 @petra.pik | Premium last edited by

                      @petra-pik
                      I Petra
                      First. I have just one account my userid is virtual.mail@libero.it or freewind1.
                      Second. This morning i got two message in the error console of my mobile reporting two errors. It is not so easy to find the best way to send such messages to you. I guess you would have them. Am i right?
                      Lorenzo

                      1 Reply Last reply Reply Quote 0
                      • F
                        freewind 1 @petra.pik | Premium last edited by

                        @petra-pik
                        Hi again i took some screenshot how can i send to you.
                        Lorenzo

                        petra.pik 1 Reply Last reply Reply Quote 0
                        • petra.pik
                          petra.pik @freewind 1 last edited by

                          @freewind-1 you can upload the screenshot via this button:

                          Screenshot 2021-01-28 at 13.16.30.png

                          F 1 Reply Last reply Reply Quote 0
                          • T
                            Trusted Banned last edited by

                            This post is deleted!
                            1 Reply Last reply Reply Quote 0
                            • F
                              freewind 1 @petra.pik | Premium last edited by

                              @petra-pik
                              Here the screenshot i soldi you
                              I Hope you can fix my problema.
                              Thanks
                              Screenshot_20210128-122848.png Screenshot_20210128-122932.png Screenshot_20210128-122954.png Screenshot_20210128-123054.png Screenshot_20210128-123105.png

                              petra.pik 2 Replies Last reply Reply Quote 0
                              • petra.pik
                                petra.pik @freewind 1 last edited by

                                @freewind-1 thank you for the screenshots, I will share them with our developers.

                                1 Reply Last reply Reply Quote 0
                                • petra.pik
                                  petra.pik @freewind 1 last edited by

                                  @freewind-1, may I ask you to DM me a screenshot of payment for the subscription, my colleague will look into it.

                                  Would you try to log out of both devices and lock back in with your account? The only explanation is that you may have two accounts. You can upload a screenshot of the login screen with filled credentials, right before you hit the login button.

                                  F 1 Reply Last reply Reply Quote 0
                                  • F
                                    freewind 1 @petra.pik | Premium last edited by

                                    @petra-pik !
                                    Hi Petra find enclosed the recipt i found on my paypall account.
                                    Could you better explan what im supposed to do. I did not understand .
                                    ThanksScreenshot_20210201-130651.png

                                    F 1 Reply Last reply Reply Quote 0
                                    • F
                                      freewind 1 @freewind 1 | Premium last edited by

                                      @freewind-1 Screenshot_20210201-131147.png
                                      This is my tablet log in screenshot

                                      F 1 Reply Last reply Reply Quote 0
                                      • F
                                        freewind 1 @freewind 1 | Premium last edited by

                                        @freewind-1 and this Is my smartphone log in screenshot
                                        Screenshot_20210201-131224.png

                                        F 1 Reply Last reply Reply Quote 0
                                        • F
                                          freewind 1 @freewind 1 | Premium last edited by

                                          @freewind-1
                                          Petra what of i delete the app in my devices both and reinstall It?
                                          It Is possibile the problem cames from using in the cast the username freewind1 instead the email adress to login
                                          Hope to Hear news from you
                                          Thanks
                                          Lorenzo

                                          1 Reply Last reply Reply Quote 0
                                          • petra.pik
                                            petra.pik last edited by

                                            @freewind-1 I would recommend uninstalling and installing the application again.

                                            Do you get logged out of the other device when you log in to both devices only with your username?

                                            F 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Windyty, S.E. - all rights reserved. Powered by excellent NodeBB
                                            NodeBB & contributors, OSM & contributors, HERE maps
                                            Terms and Conditions     Privacy Policy