multiple devices log in problem
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@freewind-1
This is my tablet log in screenshot -
@freewind-1 and this Is my smartphone log in screenshot
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@freewind-1
Petra what of i delete the app in my devices both and reinstall It?
It Is possibile the problem cames from using in the cast the username freewind1 instead the email adress to login
Hope to Hear news from you
Thanks
Lorenzo -
@freewind-1 I would recommend uninstalling and installing the application again.
Do you get logged out of the other device when you log in to both devices only with your username?
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@petra-pik
The answer is i dont remenber. Anyway i try to uninstall and install again the app in my devices both. I will log in with email address and password. I let you know if the issue will last
Thanks
Lorenzo -
@freewind-1
Hi again Petra, i'm quite disappointed. I did everything you suggested but the issues is unsolved. tried several times I disinstalled and installed again the app in my two devices. I did log in with the same userid and password i mean the same accont. Nothing happend. Within few minutes one out my two devices is loged out by the system.
I find this situation frustrating every time i change the device i have to login again.
Could you please do a further effort to solve my problem. Even if as i told you i really appreciate the app and I would continue to use it.
Thanks for supporting me.
Lorenzo -
@freewind-1 thank you for letting me know the issue still persists. I have passed this information to my developer colleague and he will look into it.
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@freewind-1, does the device log you out after you close the application and then open it on the same device?
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@petra-pik
hi Petra, I would say yes. Usually every time i use the app at the end I close it. I saw that if I did log in my devices both at the same time the system alowed me to keep them all logged. But as i told you if i close the apps and i reopen again in one of them i was no longer logged.
Sorry if i was enought clear. I hope you undertand.
Waiting for you
Lorenzo -
Hello @freewind-1, thank you for the additional information, I have passed it to our developers and they will look into it.
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Hi Petra, any news on my issue, two weeks from your last message. My problema Is still there. Hoping you can solve
Thanks lorenzo -
Hi @freewind-1, we will be releasing a new version that will solve this issue.
Thank you for your understanding. -
@petra-pik said in multiple devices log in problem:
Hi @freewind-1, we will be releasing a new version that will solve this issue.
Thank you for your understanding.Is this version 28.1.1 that was just pushed for Android? Or will it be another future update?
And what will be the iOS version please?
Thanks :)
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@jmh2002, the issue should be released with the app version 29, both Android and iOS :)
