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    Installing on two devices?

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    • J
      Jeff 4n @petra.pik | Premium last edited by

      @petra-pik thanks. Whichever phone I used last time, retains the login and it works continuously. If I want to consult Windy on the other phone then I need to 'restore purchases' -
      and this then becomes the 'subscribed device'. Later, I need to repeat the process in the other direction. It's just frustrating, rather than difficult... often the 'wrong' phone is the one I want to use right now!

      petra.pik 1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik @Jeff 4n last edited by

        @jeff-4n, thank you for the additional info.
        W hat version of the operating system and version of the application (at the bottom of the menu) do you have on each device?

        Petra

        J 1 Reply Last reply Reply Quote 0
        • J
          Jeff 4n @petra.pik | Premium last edited by

          @petra-pik One phone has Android 9, the other Android 11. Both are running Windy v27.3.1

          petra.pik 2 Replies Last reply Reply Quote 0
          • petra.pik
            petra.pik @Jeff 4n last edited by

            @jeff-4n thank you, I will share this info with our developers.

            Petra

            1 Reply Last reply Reply Quote 0
            • petra.pik
              petra.pik @Jeff 4n last edited by

              @jeff-4n, I have one additional question – is it possible that you have two Windy accounts?

              Petra

              J 1 Reply Last reply Reply Quote 0
              • J
                Jeff 4n @petra.pik | Premium last edited by

                @petra-pik Not to my knowledge, and not intentionally! Is that possible? Would it require two different email registrations?

                petra.pik 1 Reply Last reply Reply Quote 0
                • petra.pik
                  petra.pik @Jeff 4n last edited by

                  @jeff-4n it would require two different email registrations. May I ask you to check, if you are logged in with the same account?

                  Petra

                  J 2 Replies Last reply Reply Quote 0
                  • J
                    Jeff 4n @petra.pik | Premium last edited by

                    @petra-pik When I click on the 'headshot' icon (which has the word 'Premium' superimposed on it, I see the following options:

                    • Change my picture
                    • Change password
                    • Logout
                      This is the same on both phones - but I can't find the details of the account which is presently logged in. Where can I check the account name?! Having clicked *Logout I then sign in again with the same account detail on both phones.
                    1 Reply Last reply Reply Quote 0
                    • J
                      Jeff 4n @petra.pik | Premium last edited by

                      @petra-pik I am embarrassed to say that I may have solved the issue with your help - thank you!
                      Whilst I could not see the details of the account I was logged into (on each/either phone) as per my most recent reply, I have made a check, by logging out of both and then logging back in with the Premium-subscribed account details, on both phones. They both now display the Premium subscription, at the same time, and I no longer need to 'restore purchases' and swop between them.
                      I'm not sure I understand how or why this has happened. I'm guessing that the secondary phone was perhaps using an old login which was not the Premium one. (I'm never prompted to log in when I open Windy). But if this was so, why would the 'restore purchases' process then kick me off the primary phone and require the same procedure in reverse...
                      Anyway - it's not important that I understand this. It now seems that I am logged into Windy on both phones using the Premium account details, and I can see it on both, at the same time!
                      Thanks for your methodical checking - and I'm sorry to have been a numpty ;-)

                      petra.pik 1 Reply Last reply Reply Quote 0
                      • petra.pik
                        petra.pik @Jeff 4n last edited by

                        @jeff-4n I am happy to hear it works for you! :)

                        Petra

                        1 Reply Last reply Reply Quote 0
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