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    New widget ios 14 problem

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    • Graziano_VanniniG
      Graziano_Vannini | Premium
      last edited by

      On latest app version on ios 14 iphone 12pro max tap on the new home widget crash the app...

      1 Reply Last reply Reply Quote 0
      • petra.pikP
        petra.pik
        last edited by

        Hello @Graziano_Vannini, do you mean the original one or the one which was released with iOS 14?
        What exactly happens when it crashes the application, is there any error message?

        Petra

        Graziano_VanniniG 1 Reply Last reply Reply Quote 0
        • Graziano_VanniniG
          Graziano_Vannini @petra.pik | Premium
          last edited by

          @petra-pik the one which was released with iOS 14...
          No error message, only screen red...

          petra.pikP 1 Reply Last reply Reply Quote 0
          • petra.pikP
            petra.pik @Graziano_Vannini
            last edited by

            @graziano_vannini the widget gets red or the application does after you try to open it?

            Petra

            Graziano_VanniniG 1 Reply Last reply Reply Quote 0
            • Graziano_VanniniG
              Graziano_Vannini @petra.pik | Premium
              last edited by

              @petra-pik the app....

              petra.pikP 1 Reply Last reply Reply Quote 0
              • petra.pikP
                petra.pik @Graziano_Vannini
                last edited by

                @graziano_vannini I would recommend uninstalling and installing the application again. Let me know if this still occurs after reinstallation.

                Petra

                Graziano_VanniniG 1 Reply Last reply Reply Quote 0
                • Graziano_VanniniG
                  Graziano_Vannini @petra.pik | Premium
                  last edited by

                  @petra-pik after unistall and reinstall the app and reset my iphone, same problem..

                  petra.pikP 1 Reply Last reply Reply Quote 0
                  • petra.pikP
                    petra.pik @Graziano_Vannini
                    last edited by

                    @graziano_vannini thank you for the additional info.
                    Besides that, when you open the application, does it work as it should?

                    Petra

                    Graziano_VanniniG 1 Reply Last reply Reply Quote 0
                    • Graziano_VanniniG
                      Graziano_Vannini @petra.pik | Premium
                      last edited by

                      @petra-pik yes!! Open only the app no problem..

                      1 Reply Last reply Reply Quote 0
                      • dieBroodD
                        dieBrood
                        last edited by

                        I have the same problem on both iPhone & iPad, after updating the app & re-installing. App works fine but the widget not working

                        petra.pikP 1 Reply Last reply Reply Quote 0
                        • petra.pikP
                          petra.pik @dieBrood
                          last edited by petra.pik

                          Hi @diebrood, what exact 14.X version of iOS and device do you have? When you open the application, it works fine? Would you upload a screenshot of the widget?

                          Petra

                          1 Reply Last reply Reply Quote 0
                          • petra.pikP
                            petra.pik
                            last edited by

                            @Graziano_Vannini may I ask what exact version of 14.X do you have?

                            Petra

                            Graziano_VanniniG 1 Reply Last reply Reply Quote 0
                            • Graziano_VanniniG
                              Graziano_Vannini @petra.pik | Premium
                              last edited by

                              @petra-pik IOS 14.4 (18D52)

                              1 Reply Last reply Reply Quote 0
                              • ivoI
                                ivo Administrator
                                last edited by Korina

                                Old iOS widget, known as Today extension is not supported anymore by iOS.

                                Please remove this widget and install new Widget Extension developed specially for iOS 14.

                                Here is manual: https://support.apple.com/en-us/HT207122

                                _center

                                Graziano_VanniniG 1 Reply Last reply Reply Quote 0
                                • Graziano_VanniniG
                                  Graziano_Vannini @ivo | Premium
                                  last edited by

                                  @ivo the problem is with new widget not old version...

                                  ivoI petra.pikP 2 Replies Last reply Reply Quote 0
                                  • ivoI
                                    ivo Administrator @Graziano_Vannini
                                    last edited by

                                    @graziano_vannini For new widget it will take some time to investigate. :-(

                                    1 Reply Last reply Reply Quote 0
                                    • petra.pikP
                                      petra.pik @Graziano_Vannini
                                      last edited by

                                      @graziano_vannini would you also upload a screenshot of the widget? :)

                                      Petra

                                      Graziano_VanniniG 1 Reply Last reply Reply Quote 0
                                      • Graziano_VanniniG
                                        Graziano_Vannini @petra.pik | Premium
                                        last edited by

                                        @petra-pik https://share.icloud.com/photos/0UaKTiiaUmeyOfNx1jkgS23Sw

                                        https://share.icloud.com/photos/0WQ0lUDV_926nLFkUbcPbS5Hw

                                        Photo and short home screen video ...

                                        petra.pikP 1 Reply Last reply Reply Quote 0
                                        • petra.pikP
                                          petra.pik @Graziano_Vannini
                                          last edited by petra.pik

                                          @graziano_vannini the photos are not available

                                          Screenshot 2021-02-05 at 12.29.14.png

                                          You can upload a photo via this button

                                          Screenshot 2021-02-05 at 12.29.27.png

                                          Petra

                                          Graziano_VanniniG 2 Replies Last reply Reply Quote 0
                                          • Graziano_VanniniG
                                            Graziano_Vannini @petra.pik | Premium
                                            last edited by

                                            @petra-pik from iphone no upload, send you photo from home

                                            1 Reply Last reply Reply Quote 0
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