New widget ios 14 problem

[Graziano_Vannini]

@petra-pik the app....

[petra.pik]

@graziano_vannini I would recommend uninstalling and installing the application again. Let me know if this still occurs after reinstallation.

[Graziano_Vannini]

@petra-pik after unistall and reinstall the app and reset my iphone, same problem..

[petra.pik]

@graziano_vannini thank you for the additional info.
Besides that, when you open the application, does it work as it should?

[Graziano_Vannini]

@petra-pik yes!! Open only the app no problem..

[dieBrood]

I have the same problem on both iPhone & iPad, after updating the app & re-installing. App works fine but the widget not working

[petra.pik]

Hi @diebrood, what exact 14.X version of iOS and device do you have? When you open the application, it works fine? Would you upload a screenshot of the widget?

[petra.pik]

@Graziano_Vannini may I ask what exact version of 14.X do you have?

[Graziano_Vannini]

@petra-pik IOS 14.4 (18D52)

[ivo]

Old iOS widget, known as Today extension is not supported anymore by iOS.

Please remove this widget and install new Widget Extension developed specially for iOS 14.

Here is manual: https://support.apple.com/en-us/HT207122

[Graziano_Vannini]

@ivo the problem is with new widget not old version...

[ivo]

@graziano_vannini For new widget it will take some time to investigate. :-(

[petra.pik]

@graziano_vannini would you also upload a screenshot of the widget? :)

[Graziano_Vannini]

@petra-pik https://share.icloud.com/photos/0UaKTiiaUmeyOfNx1jkgS23Sw

https://share.icloud.com/photos/0WQ0lUDV_926nLFkUbcPbS5Hw

Photo and short home screen video ...

[petra.pik]

@graziano_vannini the photos are not available

You can upload a photo via this button

[Graziano_Vannini]

@petra-pik from iphone no upload, send you photo from home

[Graziano_Vannini]

@petra-pik

red screen after tap on widget....

[petra.pik]

@graziano_vannini thank you for the additional screenshots. I passed this to our developers and we will look into it.

[Graziano_Vannini]

@petra-pik i hope to resolve thank’you