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    Unable to upload image in community posting

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    • D
      dmcdivitt | Premium
      last edited by dmcdivitt

      See the community posting where I attempted the upload and finally succeeded with two issues documented there.

      https://community.windy.com/topic/15344/turn-off-hurricane-tracks

      The issue occurred with different browsers and whether I drag/dropped or used the upload button. Also I'm a paid subscriber if that makes a difference.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @dmcdivitt
        last edited by

        @dmcdivitt
        There no issue. To upload an image it must be less than 1Mo. So resize it if necessary. This is valid for premium and non-premium users.

        D 1 Reply Last reply Reply Quote 1
        • D
          dmcdivitt @idefix37 | Premium
          last edited by

          @idefix37 What about the difference in error messages between Chrome and Firefox? I screwed with that for a long time. I went to Firefox because no reason accompanied the error in Chrome and I wanted to see if changing browsers would help.

          idefix37I 1 Reply Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @dmcdivitt
            last edited by idefix37

            @dmcdivitt
            OK so these 2 browsers don’t deliver the same error message...
            Next time try to find the solution in previous posts:

            DF299ED1-7E02-479D-AEF3-6FBB02CE74F9.jpeg

            D 2 Replies Last reply Reply Quote 0
            • D
              dmcdivitt @idefix37 | Premium
              last edited by

              @idefix37 No, and because Chrome didn't say anything except "error" I didn't know why, and had to do trial and error and spend time.

              1 Reply Last reply Reply Quote 0
              • D
                dmcdivitt @idefix37 | Premium
                last edited by

                @idefix37 I do not have to try to find an answer in previous postings. I don't have time to do infinite research. I pay money for this service and I want the service to work for me. I did my job, since I do this type thing for a living, and I supplied feedback for an issue I saw, so the product can be made better.

                KorinaK 1 Reply Last reply Reply Quote 0
                • KorinaK
                  Korina @dmcdivitt
                  last edited by

                  @dmcdivitt Hello, as @idefix37 mentioned, you need to upload the image in the right size. Thank you.

                  Korina

                  D 1 Reply Last reply Reply Quote 1
                  • D
                    dmcdivitt @Korina | Premium
                    last edited by

                    @korina The problem is, if the Chrome browser displayed the correct error message, I could have seen why the upload would not work. That is the error. You should fix that issue.

                    KorinaK 1 Reply Last reply Reply Quote 0
                    • KorinaK
                      Korina @dmcdivitt
                      last edited by

                      @dmcdivitt Hello, thank you for suggestion, we will think about it.

                      Korina

                      1 Reply Last reply Reply Quote 0
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