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    • O
      ottavio56 | Premium
      last edited by

      hi, i subscribed to premium through apple store, i left the app and i can't get back. i can't reset my password, and i think i subscribed without registering first but through apple store.
      I obviously have the invoice data but I can't find the way to get the paid service back.
      Thanks so much
      Ottavio

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      • petra.pikP
        petra.pik
        last edited by

        Hello @ottavio56, thank you for supporting us by subscribing to Windy Premium!

        To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
        Note that the restoration process has to be followed on the device you originally placed an order.

        If the restoration fails, please, let me know in which step it failed and if there was an error message.

        Petra

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        • O
          ottavio56 @petra.pik | Premium
          last edited by

          @petra-pik everything ok thanks to your instructions I solved my problem! thanks for the quick assistance

          petra.pikP 1 Reply Last reply Reply Quote 0
          • petra.pikP
            petra.pik @ottavio56
            last edited by

            @ottavio56, happy to hear it works for you!

            Petra

            1 Reply Last reply Reply Quote 0
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