Restore Purchases

[Farrstar]

Hi, I purchased Premium on my old phone and when I try to restore the purchases on my new phone it tells me "we didn't find any purchases to restore" I was logged in at the time. Can you please help me?? Garry

[petra.pik]

Hello @farrstar, thank you for supporting us!

Were you logged in with a Windy account on your old device? Did you have access to Premium there? Do you still have the same Google Play/App Store ID?

What version of the operating system, device, and application (can be found at the bottom of the Menu) do you have?

Also, please check, if you are referring to the right application. We are Windy.com, red and white logo. Not Windy.app, blue and white logo.