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    Widget does not update Samsung S10 Android 11

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    • A
      akajoep last edited by

      For a while now the widget on my phone does not update anymore. This started a while back, before i updated to android 11. Manual updating helps, but the widget does not update any parameter, except the time bar.

      Windy is not battery reduced on my phone.

      1 Reply Last reply Reply Quote 0
      • rumzeiss
        rumzeiss last edited by

        I've encountered the same issue and it seems it's not a new one:
        Android 10 - Widget not updating

        The reason for this (at least I think it is) is because Windy cannot access the device location in the background.
        The only two options when changing Windy's location permissions are Deny and Allow only while using the app. Windy simply cannot get the current location and therefore update the widget.

        Hope this helps.

        petra.pik 1 Reply Last reply Reply Quote 0
        • petra.pik
          petra.pik @rumzeiss last edited by

          Hi @akajoep @rumzeiss, we are aware of these issues in the widgets and currently working on it. The issue should be solved with one of the next app version releases. ~ Best, Windy

          Petra

          WillanZar 1 Reply Last reply Reply Quote 1
          • WillanZar
            WillanZar @petra.pik last edited by

            @petra-pik I have the same issue, widget will not update unless i press the button for update it. I am using an Asus ROG phone 5

            Korina 1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @WillanZar last edited by

              @willanzar Hello, what version of Windy and OS do you have please?

              Korina

              1 Reply Last reply Reply Quote 0
              • C
                Carsten Walter last edited by

                Hallo, same here, the widget is not updating, there is no possibility to allow windy to use "always the location" in the settings, i use Android 12 and Galaxy S20FE.

                Korina 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @Carsten Walter last edited by

                  @carsten-walter @akajoep @rumzeiss @WillanZar Hello, what version of Windy and iOS do you have please?

                  Korina

                  1 Reply Last reply Reply Quote 0
                  • C
                    Carsten Walter last edited by

                    Hey, Version 34.3.2, i think the newest.

                    Korina 1 Reply Last reply Reply Quote 0
                    • Korina
                      Korina Administrator @Carsten Walter last edited by

                      @carsten-walter Does it mean that the widget shows no data or it just doesn't update the location? Do you have GPS turned on?

                      Korina

                      1 Reply Last reply Reply Quote 0
                      • C
                        Carsten Walter last edited by

                        It does not update the location, I have to do manually.

                        1 Reply Last reply Reply Quote 0
                        • C
                          Carsten Walter last edited by

                          GPS is turned on.

                          Korina 1 Reply Last reply Reply Quote 0
                          • Korina
                            Korina Administrator @Carsten Walter last edited by

                            @carsten-walter @WillanZar Hello, I would recommend to remove the widget, then restart your phone and place widget again.

                            Korina

                            1 Reply Last reply Reply Quote 0
                            • C
                              Carsten Walter last edited by

                              That does not change anything, I have already done that.
                              The widget does not refresh by itself, I upgraded from Android 11 to 12, that's reason for the problem, the widget works flawless on an other device with an older version of Android.

                              Korina 1 Reply Last reply Reply Quote 0
                              • Korina
                                Korina Administrator @Carsten Walter last edited by

                                @carsten-walter Did you restart the phone? Please also check that you have allowed Windy to use GPS while using the app.

                                Korina

                                1 Reply Last reply Reply Quote 0
                                • C
                                  Carsten Walter last edited by

                                  Hello,
                                  I have done that all. Windy has the permission to use GPS.
                                  In the settings there is no possibility to allow windy to use always GPS, that might be the problem, it is only working when you hit the refresh button manually.

                                  1 Reply Last reply Reply Quote 0
                                  • C
                                    Carsten Walter last edited by

                                    Screenshot_20220217-133649_Permission controller.jpg Screenshot_20220217-133628_Permission controller.jpg ![alt text](![image url](image url))

                                    Korina 1 Reply Last reply Reply Quote 0
                                    • Korina
                                      Korina Administrator @Carsten Walter last edited by

                                      @carsten-walter Hello, do you have any battery saving mode on please?

                                      Korina

                                      1 Reply Last reply Reply Quote 0
                                      • C
                                        Carsten Walter last edited by

                                        Hello, no, I didn't.
                                        The widget does not update on two devices with Android 12.

                                        Korina 1 Reply Last reply Reply Quote 0
                                        • Korina
                                          Korina Administrator @Carsten Walter last edited by

                                          @carsten-walter @WillanZar Hello, Android has issues with updating widgets, which we cannot affect. However I can recommend you to try some of the solutions explained in this article - https://www.digitbin.com/widgets-not-updating-on-android-fix/

                                          Korina

                                          1 Reply Last reply Reply Quote 0
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