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    PURCHASED THE WINDY PREMIUMBUT CAN'T LOG IN ON APP

    Windy Subscription
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    • Z
      zhanghowe | Premium last edited by

      I have purchased your windy premium service on 13th feb,but till now I can't log in on your apps. Now I want to apply for the return or your good company can help me to solve the problem, thanks.

      petra.pik 1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik @zhanghowe last edited by

        Hello @zhanghowe, thank you for supporting us by subscribing to Windy Premium!

        When you try to log into the application, is there any error message?

        To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
        Note that the restoration process has to be followed on the device you originally placed an order on.

        If the restoration fails, please, let me know in which step it failed and if there was an error message.

        Petra

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