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    one hour forecast broken for Premium

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    • K
      kharvey | Premium
      last edited by

      Each time I click on one hour forecast, I am asked to validate my purchses. I do this and then the one hour forecast still does not work. It shows I am a premium customer on my credential but when I try to turn on the 1 hr forecast, nothing changes. Region is Baja California.

      petra.pikP 1 Reply Last reply Reply Quote 0
      • petra.pikP
        petra.pik @kharvey
        last edited by

        Hello @kharvey, thank you for supporting us!

        What platform are you referring to – application iOS or Android or website version?
        Is it possible that you are logged out of your account when checking Windy?

        Petra

        K 1 Reply Last reply Reply Quote 0
        • K
          kharvey @petra.pik | Premium
          last edited by

          @petra-pik I am using the web version on Chrome. When I bring up windy.com it shows me logged in but not premium. When I click one hour, it asks me to subscribe or "confirm purchase". When I enter my order reference, it thanks me for subscribing and the icon shows premium. But then when I click "one hour" nothing happens. And then when I come back to windy.com I am no longer shown as premium and the cycle starts again.

          petra.pikP 1 Reply Last reply Reply Quote 0
          • petra.pikP
            petra.pik @kharvey
            last edited by

            @kharvey I see a Premium batch by your profile here so the Premium is activated.
            I would recommend clearing your browser's cache – https://7labs.io/tips-tricks/clear-site-specific-cookies-cache.html#Clear_cookies_cache_and_site_data_for_a_specific_website_in_Chrome.

            Let me know if the issue still persists.

            Petra

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