Admin please: Premium account, can't log in on phone after reinstalling the app on Android
-
Hi,
since the last update for my note 10 plus Windy showed the 'you're offline' red bar on the top all the time so i uninstalled and reinstalled it. When i tried to log in it said 'wrong password' so i tried to change it only to see 'your new password shouldn't be your old one'... anyway, i changed it and still can't log in. coming home i see my pc is still logged in with the old password and i have to wait 10min before trying again on my phone.
WTF?! Shall i call for a refund? i like the app when it works but this is just annoying.What do i need to do to log in on my phone?
thanks for any help,
Michael
-
Works now. Don't know why but - yay!
-
Hello @koenig-ubu this is unusual. Is it possible that you have restarted your phone before the application started to work again?
-
@petra-pik
Hi Petra,
I did not restart it after the failed attempts and 10min waiting. I changed the password using my pc (that still was logged into my account even though i changed the password on my phone and received the confirmation email)
When changing the password i used the one i set up on my phone as my old one and chose a new one (on PC) and the login on my phone and PC worked... all very weird...Best,
Michael
