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    How can I cancel my premium subscription?

    Windy Premium
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    • A
      AnnaGr
      last edited by

      I used the test time program. The premium subscription was activated, but the money was not debited. How can I disable my premium subscription?

      petra.pikP 1 Reply Last reply Reply Quote 0
      • petra.pikP
        petra.pik @AnnaGr
        last edited by

        Hello @annagr, to cancel the subscription, you have to go to a platform you are originally subscribed:

        App Store – https://support.apple.com/en-us/HT202039
        Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

        If you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

        Petra

        P 1 Reply Last reply Reply Quote 0
        • P
          Psyche 1 @petra.pik | Premium
          last edited by

          @petra-pik Thanks Petra but that link doesn't appear to give me the opportunity to get a refund.

          KorinaK petra.pikP 2 Replies Last reply Reply Quote 0
          • KorinaK
            Korina @Psyche 1
            last edited by

            @psyche-1 Hello, did you subscribe via desktop or app?

            Korina

            1 Reply Last reply Reply Quote 0
            • petra.pikP
              petra.pik @Psyche 1
              last edited by petra.pik

              @psyche-1 I see that your subscription has been refunded yesterday. You should receive the money within the next few days.

              Petra

              1 Reply Last reply Reply Quote 0
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