How can I cancel my premium subscription?

[AnnaGr]

I used the test time program. The premium subscription was activated, but the money was not debited. How can I disable my premium subscription?

[petra.pik]

Hello @annagr, to cancel the subscription, you have to go to a platform you are originally subscribed:

App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

If you are subscribed via desktop, type in the email address you used for a subscription here and you will receive an email with a link to your account management – https://windy.onfastspring.com/account.

[Psyche 1]

@petra-pik Thanks Petra but that link doesn't appear to give me the opportunity to get a refund.

[Korina]

@psyche-1 Hello, did you subscribe via desktop or app?

[petra.pik]

@psyche-1 I see that your subscription has been refunded yesterday. You should receive the money within the next few days.