Can't login in Mobile app with Premiun Access

jorgei

Hello,
I just purchased premium access and although I can log in using my laptop I can't using the mobile app. I keep getting and Invalid Password Message but I am entering the correct one, correct case, etc
Help,
Jorge

petra.pik

Hello @jorgei, thank you for supporting us!

I would recommend uninstalling and installing the application. When you try to log into, make sure you type in the credentials manually, without using the pre-saved info.
If this doesn't work, you can change your password and log in with the new one.

In case all the tips above fail, let me know what version of the application, operating system, and device you have.

GyroPC

Having the same issue.

Attempting to transfer the app to a new phone, have reset my password and it all works fine on the web.

However, cannot log into the mobile app using this same password. Have tried re-installing. Version is 28.1.1

Thanks,
Paul.

schrewelius

I also have the same problem. Version 28.1.1 on iPhone.

schrewelius

@schrewelius iOS 14.4.1

petra.pik

Hi @GyroPC, @schrewelius, please, contact me directly via message. I will reset your password.

and1gum

@petra-pik same problem. I did password reset & no result

alexis.hellen

@petra-pik
Hello Petra, same problem here. How do I contact you to for you to reset my password?

Thanks,
Alexis

petra.pik

Hi @and1gum @alexis-hellen, please, contact me directly via message. I will reset your password.

petra.pik

Hi @alexis-hellen @and1gum @GyroPC @jorgei @schrewelius
we are trying to get to the bottom of this. May I ask you few questions that will help us solve the issue?

– were you previously able to log into Windy on your mobile phone
– in case you were previously able to log in, did the issue occur after you subscribed to Premium
– when you created an account with us, did you do it in the application or on our website
– when was the first time you have registered this issue

Thank you for your patience and your help!

and1gum

@petra-pik I didn't use android app till the registration. And I registered only after buying the premium from the web. After this downloaded app and tried to login. Got "invalid password", did password reset and still unable to login :( And I tried to contact you through the chat (or what direct messages do you mean?) And have no response yet

petra.pik

@and1gum thank you for the info.
Please, let me know if you are able to log into the application.

and1gum

@petra-pik it seems your password reset is mightier than mine. Everything works now. Thx!

petra.pik

@and1gum happy to hear that!

kaettli

@petra-pik I seem to have the same issue, would you please reset my password too?

Since I created an account I have not been able to log into the mobile app at all.

robinhilliard

I have the same issue on 28.1.1 ios. Downloaded app, immediately signed up for premium subscription on existing account using Apple Pay, reset password, got invalid password multiple times, reinstalled app, no improvement.

hydraulicjump

Same issue as others. I have paid for premium through the app (apple) but it won’t let me log in. Keeps sending me here to reset my password which then fails. Please advise, thanks. Easier to communicate through my email address.

petra.pik

@hydraulicjump @hydraulicjump, please, contact us at support(at)@windy.com and I will reset your password.

I have some additional question that will help us solve the issue:
– were you previously able to log into Windy on your mobile phone
– in case you were previously able to log in, did the issue occur after you subscribed to Premium
– when you created an account with us, did you do it in the application or on our website
– when was the first time you have registered this issue