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    Can't login in Mobile app with Premiun Access

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    • jorgeiJ
      jorgei | Premium
      last edited by

      Hello,
      I just purchased premium access and although I can log in using my laptop I can't using the mobile app. I keep getting and Invalid Password Message but I am entering the correct one, correct case, etc
      Help,
      Jorge

      petra.pikP 1 Reply Last reply Reply Quote 1
      • petra.pikP
        petra.pik @jorgei
        last edited by

        Hello @jorgei, thank you for supporting us!

        I would recommend uninstalling and installing the application. When you try to log into, make sure you type in the credentials manually, without using the pre-saved info.
        If this doesn't work, you can change your password and log in with the new one.

        In case all the tips above fail, let me know what version of the application, operating system, and device you have.

        Petra

        1 Reply Last reply Reply Quote 0
        • GyroPCG
          GyroPC | Premium
          last edited by

          Having the same issue.

          Attempting to transfer the app to a new phone, have reset my password and it all works fine on the web.

          However, cannot log into the mobile app using this same password. Have tried re-installing. Version is 28.1.1

          Thanks,
          Paul.

          1 Reply Last reply Reply Quote 0
          • S
            schrewelius | Premium
            last edited by

            I also have the same problem. Version 28.1.1 on iPhone.

            S 1 Reply Last reply Reply Quote 0
            • S
              schrewelius @schrewelius | Premium
              last edited by

              @schrewelius iOS 14.4.1

              1 Reply Last reply Reply Quote 0
              • petra.pikP
                petra.pik
                last edited by

                Hi @GyroPC, @schrewelius, please, contact me directly via message. I will reset your password.

                Petra

                and1gumA A 2 Replies Last reply Reply Quote 0
                • and1gumA
                  and1gum @petra.pik | Premium
                  last edited by

                  @petra-pik same problem. I did password reset & no result

                  1 Reply Last reply Reply Quote 0
                  • A
                    alexis.hellen @petra.pik | Premium
                    last edited by

                    @petra-pik
                    Hello Petra, same problem here. How do I contact you to for you to reset my password?

                    Thanks,
                    Alexis

                    petra.pikP 1 Reply Last reply Reply Quote 0
                    • petra.pikP
                      petra.pik @alexis.hellen
                      last edited by

                      Hi @and1gum @alexis-hellen, please, contact me directly via message. I will reset your password.

                      Petra

                      petra.pikP 1 Reply Last reply Reply Quote 0
                      • petra.pikP
                        petra.pik @petra.pik
                        last edited by

                        Hi @alexis-hellen @and1gum @GyroPC @jorgei @schrewelius
                        we are trying to get to the bottom of this. May I ask you few questions that will help us solve the issue?

                        – were you previously able to log into Windy on your mobile phone
                        – in case you were previously able to log in, did the issue occur after you subscribed to Premium
                        – when you created an account with us, did you do it in the application or on our website
                        – when was the first time you have registered this issue

                        Thank you for your patience and your help!

                        Petra

                        and1gumA 1 Reply Last reply Reply Quote 0
                        • and1gumA
                          and1gum @petra.pik | Premium
                          last edited by

                          @petra-pik I didn't use android app till the registration. And I registered only after buying the premium from the web. After this downloaded app and tried to login. Got "invalid password", did password reset and still unable to login :( And I tried to contact you through the chat (or what direct messages do you mean?) And have no response yet

                          petra.pikP 1 Reply Last reply Reply Quote 0
                          • petra.pikP
                            petra.pik @and1gum
                            last edited by

                            @and1gum thank you for the info.
                            Please, let me know if you are able to log into the application.

                            Petra

                            and1gumA 1 Reply Last reply Reply Quote 0
                            • and1gumA
                              and1gum @petra.pik | Premium
                              last edited by

                              @petra-pik it seems your password reset is mightier than mine. Everything works now. Thx!

                              petra.pikP 1 Reply Last reply Reply Quote 0
                              • petra.pikP
                                petra.pik @and1gum
                                last edited by

                                @and1gum happy to hear that!

                                Petra

                                K 1 Reply Last reply Reply Quote 0
                                • K
                                  kaettli @petra.pik
                                  last edited by

                                  @petra-pik I seem to have the same issue, would you please reset my password too?

                                  Since I created an account I have not been able to log into the mobile app at all.

                                  1 Reply Last reply Reply Quote 1
                                  • robinhilliardR
                                    robinhilliard | Premium
                                    last edited by

                                    I have the same issue on 28.1.1 ios. Downloaded app, immediately signed up for premium subscription on existing account using Apple Pay, reset password, got invalid password multiple times, reinstalled app, no improvement.

                                    1 Reply Last reply Reply Quote 0
                                    • H
                                      hydraulicjump | Premium
                                      last edited by

                                      Same issue as others. I have paid for premium through the app (apple) but it won’t let me log in. Keeps sending me here to reset my password which then fails. Please advise, thanks. Easier to communicate through my email address.

                                      petra.pikP 1 Reply Last reply Reply Quote 1
                                      • petra.pikP
                                        petra.pik @hydraulicjump
                                        last edited by

                                        @hydraulicjump @hydraulicjump, please, contact us at support(at)@windy.com and I will reset your password.

                                        I have some additional question that will help us solve the issue:
                                        – were you previously able to log into Windy on your mobile phone
                                        – in case you were previously able to log in, did the issue occur after you subscribed to Premium
                                        – when you created an account with us, did you do it in the application or on our website
                                        – when was the first time you have registered this issue

                                        Petra

                                        1 Reply Last reply Reply Quote 0
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