Webcam not refreshing image

airell

Hi There my webcam isn't being refreshed on windy. Is there something that is preventing this?

The webcam is here:
https://www.windy.com/-Webcams/Canada/Alberta/Cochrane/Webcam-de-Widcat/webcams/1611009436?51.215,-116.406,8

Thanks!
-Airell

Korina

@airell Hello, could you please post the direct link to the webcam image on your site? I am unable to find the correct webcam there.

airell

https://www.iplivecams.com/live-cams/cottageclub-ghost-lake-calgary-alberta-canada/

airell

@korina here’s the address below:
https://www.iplivecams.com/live-cams/cottageclub-ghost-lake-calgary-alberta-canada/

Thanks!

Korina

@airell Hi, the webcam should be active again.

airell

@korina Thank you!!

airell

Hi @Korina it seems this webcamera is not updating again... not sure why it works for a while and then stops updating. This must be a glitch of some sort.

Thanks in advance for your help!!

-Airell

Korina

@airell Hello, the webcam is active, sorry for inconvenience.

airell

@korina Hi Korina, It still shows inactive for me the webcam at this address:
https://www.windy.com/-Webcams/Canada/Alberta/Cochrane/Webcam-de-Widcat/webcams/1611009436?51.213,-116.404,8

Shows last updated 1 week ago. This seems to be an intermittent issue.

Thanks again for your help!
-Airell

airell

@Korina Nevermind Apologies looks like it is under a new entry. I'll update the location so it is in the correct place:

https://www.windy.com/-Webcams/Canada/Alberta/Cochrane/webcams/1610475202?51.222,-116.359,8

Thanks!

airell

@Korina This issue seems to have popped up again... This webcam is showing last updated 2 days ago... Is there anything I can do to fix this?

https://www.windy.com/-Webcams/Canada/Alberta/Cochrane/webcams/1610475202?51.222,-116.359,8

Thanks for your help on this one!
-Airell

Korina

@airell Hi, I have corrected the stream URL, it should be online again.

airell

@korina Back again... Do you know what is causing this by chance?

https://www.windy.com/-Webcams/Canada/Alberta/Cochrane/webcams/1610475202?51.222,-116.359,8

Thanks again for your help!
-Airell

airell

Hi @Korina this issue continues on this webcam. It has been offline for two weeks however no changes to the webcam have been made. What can we do to solve this permanently?

Thanks!
-Airell

Korina

@airell Hello, I've sent your webcam to our developers, they will look into it.

airell

Hi @Korina

I hope you’re doing well! What did the developers find out about this issue? Can you please fix this webcam again please?

Thanks!

-Airell

Korina

@airell Hello, I will notify our team and they will look at it. Inactive webcams are handled manually, so it may take some time.

Korina

@airell Hello, would you please send me URL, where the webcam is active? We are unable to find it on your website.

airell

@korina https://www.iplivecams.com/live-cams/cottageclub-ghost-lake-calgary-alberta-canada/

airell

@korina Are you able to determine the root of the issue?

Thanks!