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    • sumpictures_
      sumpictures_ | Premium last edited by

      Selected the $18.99/year plan, but was charged $31.21.....why???

      petra.pik 1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik @sumpictures_ last edited by

        Hi @sumpictures_, thank you for your support!

        Are you subscribed via Google Play or App Store? Does the payment say it was one payment for $31.21 or are there two items?
        Would you upload a screenshot of the payment?

        I also recommend checking if it was our application. We are Windy.com, red and white logo, not Windy.app, blue and white logo.

        Petra

        E 1 Reply Last reply Reply Quote 0
        • E
          EdiCramp @petra.pik last edited by EdiCramp

          @petra-pik - I just had a similar issue although I didn't notice it until I cancelled the purchase because even though I had paid for the Premium app I was completely unable to access it.
          Capture.JPG
          Here's the image showing the original charge amount for a one-year, one time purchase - The payment addition is just US state sales tax shown below:
          Capture1.JPG

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @EdiCramp last edited by

            @edicramp Hello, if you can't access your Premium, please follow steps in this article - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

            Korina

            1 Reply Last reply Reply Quote 0
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