I have paid for premium in January but when I try to log in it tells me "We didn't find any purchases to restore" can you help me with this?
petra.pik last edited by
Hello @farrstar, thank you for supporting us by subscribing to Windy Premium!
To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.
If the restoration fails, please, let me know in which step it failed and if there was an error message.
@petra-pik Hello, I am having a similar problem. I keep getting a popup asking if I want to upgrade to Premium, yet I checked my subscriptions and mine is still active (I paid the yearly amount)!!
can you help me as sounds similar to Farrstar's issue.
@el-lamontagne Hello, as I can see, you already have the Premium badge, therefore you should have access to Premium features. Can you access 1hr forecast in the app and desktop or there is some issue?