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    • F
      Farrstar last edited by

      I have paid for premium in January but when I try to log in it tells me "We didn't find any purchases to restore" can you help me with this?

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      • petra.pik
        petra.pik last edited by

        Hello @farrstar, thank you for supporting us by subscribing to Windy Premium!

        To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
        Note that the restoration process has to be followed on the device you originally placed an order on.

        If the restoration fails, please, let me know in which step it failed and if there was an error message.

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