Purchased Premium on Android, can't use on desktop
-
Hi,
I purchased premium on Android and it's working fine on the app. When I log in with my user on desktop I don't have premium access. Tryed chrome and edge. Tryed to log out and in -
@slongshit
Same problem, I thought it was great on my phone and went through the "Buy Premium" on my phone but it wouldn't let me access premium on the phone and I can't access it here either, I had to set up this account just to find out why I'm having problems.
Basically them seem to get you to pay for it and then don't let you access it. -
@edicramp @slongshit Hello, we are sorry to hear you're having issues.
Please read this articles how to restore your Premium - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
If you subscribed on your phone and the Premium works there, then you need to login with the same account on desktop as you did on phone, to access the Premium.
-
@korina I cannot restore my Premium on Desktop as I purchased it on Android.
I am logged in with the same account as on Android, no Premium on Desktop, have Premium access on Android.
It says if premium is purchased it is active on all platforms. Please help.
Regads -
@slongshit Hello, could you please clear your browser cache?
Is that possible that you have 2 accounts on windy community?
