Appear to be offline

KevWal

Hi
The Windy app on android is telling me it is offline, no functions display any data, I can't login, and widgets also show no data.

I can go to the site via a browser with no issue.

I have cleared cache, cleared data, reinstalled the app, but no change.

I have no add blocker that I am aware of.

I have one error in the dev console:

WOW it appears that you are offline :-(

Error no: 1
{
"timestamp": 1618211922364,
"runningMs": 290,
"type": "user",
"module": "plugin",
"msg": "Failed to load plugin: patch: undefined",
"url": "http://localhost/#/?2021-04-12-06,50.876,1.645,5,i:pressure",
"ver": "28.1.1",
"target": "mobile",
"deviceID": "f2c04388-e449-0b30-0fcf-cba56fedfb96",
"error": " {
"isTrusted": true
}",
"isOnline": false,
"latestBcast": "bcast: noConnection http (38ms ago at 1618211922326)
bcast: noConnection http (37ms ago at 1618211922327)
bcast: noConnection http (37ms ago at 1618211922327)
bcast: noConnection http (37ms ago at 1618211922327)
bcast: noConnection http (36ms ago at 1618211922328)",
"sessionName": "xx-5",
"sessionCounter": 5,
"lang": "en",
"retina": true,
"size": "360x760",
"glParticles": false,
"platform": "android",
"errorID": "failed-to-load-plugin-patch-undefined"
}

I cant seem to attach screenshot here, no attachment button.

Thanks
Kevin

Korina

@kevwal Hello, thank you for posting this.

What app version do you have please? Also what type of phone and system do you use?

KevWal

@korina Windy app tells me:

About this version
Target: mobile.html
Version: 28.1.1
Built: 2021-02-16, 13:15
Your browser: Mozilla/5.0 (Linux; Android 11; SM-G975F Build/RP1A.200720.012; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/89.0.4389.105 Mobile Safari/537.36
WebGL particles: not

And it is a Galaxy S10 running Android 11 patch 1st March 2021

Thanks
Kevin

Korina

@kevwal Hello, could you please upload a screenshot how the app looks now?

KevWal

@Korina

Unfortunately I see no way.of uploading a picture, the picture button just does this:

"![alt text](image url)"

So I uploaded two here: http://imgur.com/a/vJBQ1sD

Note even in the login screen the missing image at the top.

Thanks
Kevin

idefix37

@kevwal
Just for info, "![alt text](image url)" appears because you use the wrong button

KevWal

@idefix37 I sorted this via a total reinstall of the app. Now fixed, thanks.

NikBalloon

I was looking using Windy on my Macbook Pro now I get this stupid "offline" message.
Can't get rid of it and can't use Windy WTAF !!
What is the fix, I don't have an Ad Blocker so it's not that so anyone find out what it actually is and what the fix is.

Korina

@nikballoon Hello, where are you from please? Did you try to use Windy with VPN?

NikBalloon

@nikballoon I am in South Africa

NikBalloon

@nikballoon Hi Korina I am still getting the same message, please give me the solution as I use this app daily for work.

Korina

@nikballoon Hello, this issue might be related to the fact, that the company Let’s Encrypt has ended support for some certificates so some older browsers and older operating systems are experiencing these issues.
I can recommend using updated OS. Or if you still have issues, use the latest Mozilla browser 93.0., where you should not have any problems, since Mozilla downloads certificates on its own and does not rely on OS.

You can read more on this here – https://techcrunch.com/2021/09/21/lets-encrypt-root-expiry/