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    Appear to be offline

    Bug Reports
    offline android app
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    • KevWalK
      KevWal | Premium
      last edited by

      Hi
      The Windy app on android is telling me it is offline, no functions display any data, I can't login, and widgets also show no data.

      I can go to the site via a browser with no issue.

      I have cleared cache, cleared data, reinstalled the app, but no change.

      I have no add blocker that I am aware of.

      I have one error in the dev console:

      WOW it appears that you are offline :-(

      Error no: 1
      {
      "timestamp": 1618211922364,
      "runningMs": 290,
      "type": "user",
      "module": "plugin",
      "msg": "Failed to load plugin: patch: undefined",
      "url": "http://localhost/#/?2021-04-12-06,50.876,1.645,5,i:pressure",
      "ver": "28.1.1",
      "target": "mobile",
      "deviceID": "f2c04388-e449-0b30-0fcf-cba56fedfb96",
      "error": " {
      "isTrusted": true
      }",
      "isOnline": false,
      "latestBcast": "bcast: noConnection http (38ms ago at 1618211922326)
      bcast: noConnection http (37ms ago at 1618211922327)
      bcast: noConnection http (37ms ago at 1618211922327)
      bcast: noConnection http (37ms ago at 1618211922327)
      bcast: noConnection http (36ms ago at 1618211922328)",
      "sessionName": "xx-5",
      "sessionCounter": 5,
      "lang": "en",
      "retina": true,
      "size": "360x760",
      "glParticles": false,
      "platform": "android",
      "errorID": "failed-to-load-plugin-patch-undefined"
      }

      I cant seem to attach screenshot here, no attachment button.

      Thanks
      Kevin

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @KevWal
        last edited by

        @kevwal Hello, thank you for posting this.

        What app version do you have please? Also what type of phone and system do you use?

        Korina

        1 Reply Last reply Reply Quote 0
        • KevWalK
          KevWal | Premium
          last edited by

          @korina Windy app tells me:

          About this version
          Target: mobile.html
          Version: 28.1.1
          Built: 2021-02-16, 13:15
          Your browser: Mozilla/5.0 (Linux; Android 11; SM-G975F Build/RP1A.200720.012; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/89.0.4389.105 Mobile Safari/537.36
          WebGL particles: not

          And it is a Galaxy S10 running Android 11 patch 1st March 2021

          Thanks
          Kevin

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @KevWal
            last edited by

            @kevwal Hello, could you please upload a screenshot how the app looks now?

            Korina

            KevWalK 1 Reply Last reply Reply Quote 0
            • KevWalK
              KevWal @Korina | Premium
              last edited by

              @Korina

              Unfortunately I see no way.of uploading a picture, the picture button just does this:

              "![alt text](image url)"

              So I uploaded two here: http://imgur.com/a/vJBQ1sD

              Note even in the login screen the missing image at the top.

              Thanks
              Kevin

              idefix37I 1 Reply Last reply Reply Quote 0
              • idefix37I
                idefix37 Sailor Moderator @KevWal
                last edited by

                @kevwal
                Just for info, "![alt text](image url)" appears because you use the wrong button
                50C15602-83D3-4403-9C07-29804B680919.jpeg

                KevWalK 1 Reply Last reply Reply Quote 0
                • KevWalK
                  KevWal @idefix37 | Premium
                  last edited by

                  @idefix37 I sorted this via a total reinstall of the app. Now fixed, thanks.

                  1 Reply Last reply Reply Quote 1
                  • NikBalloonN
                    NikBalloon | Premium
                    last edited by

                    I was looking using Windy on my Macbook Pro now I get this stupid "offline" message.
                    Can't get rid of it and can't use Windy WTAF !!
                    What is the fix, I don't have an Ad Blocker so it's not that so anyone find out what it actually is and what the fix is.

                    KorinaK NikBalloonN 2 Replies Last reply Reply Quote 0
                    • KorinaK
                      Korina @NikBalloon
                      last edited by

                      @nikballoon Hello, where are you from please? Did you try to use Windy with VPN?

                      Korina

                      1 Reply Last reply Reply Quote 0
                      • NikBalloonN
                        NikBalloon @NikBalloon | Premium
                        last edited by

                        @nikballoon I am in South Africa

                        NikBalloonN 1 Reply Last reply Reply Quote 0
                        • NikBalloonN
                          NikBalloon @NikBalloon | Premium
                          last edited by

                          @nikballoon Hi Korina I am still getting the same message, please give me the solution as I use this app daily for work.

                          KorinaK 1 Reply Last reply Reply Quote 0
                          • KorinaK
                            Korina @NikBalloon
                            last edited by

                            @nikballoon Hello, this issue might be related to the fact, that the company Let’s Encrypt has ended support for some certificates so some older browsers and older operating systems are experiencing these issues.
                            I can recommend using updated OS. Or if you still have issues, use the latest Mozilla browser 93.0., where you should not have any problems, since Mozilla downloads certificates on its own and does not rely on OS.

                            You can read more on this here – https://techcrunch.com/2021/09/21/lets-encrypt-root-expiry/

                            Korina

                            1 Reply Last reply Reply Quote 0
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