Log on and update fail in android app

andyasj

I paid the premium subscription from my Nexus7 tablet app (Android 6.0.1).
This works fine.
I can log on OK through any browser.
I can not log on from my Samsung phone app (Android 10), I just get "Invalid Password".
I tried resetting my password but no change.

I then noticed that the app on my Nexus7 is version 27.3.1 and google says Windy is not available and not installed - even though it obviously is!
The current version on my Samsung phone is 28.1.1

What is going on?
My Nexus7 will not update, my Samsung will not log on!

petra.pik

Hello @andyasj, thank you for your support!

Please, send me a personal message here and I will send you a new password.

andyasj

I reset my password successfully.
I still can not log onto the app on my Samsung.

petra.pik

@andyasj please, contact us at support(at)windy.com or DM me and I will reset your password so you can log into the app as well.