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    Log on and update fail in android app

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    • andyasj
      andyasj | Premium last edited by

      I paid the premium subscription from my Nexus7 tablet app (Android 6.0.1).
      This works fine.
      I can log on OK through any browser.
      I can not log on from my Samsung phone app (Android 10), I just get "Invalid Password".
      I tried resetting my password but no change.

      I then noticed that the app on my Nexus7 is version 27.3.1 and google says Windy is not available and not installed - even though it obviously is!
      The current version on my Samsung phone is 28.1.1

      What is going on?
      My Nexus7 will not update, my Samsung will not log on!

      1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik last edited by

        Hello @andyasj, thank you for your support!

        Please, send me a personal message here and I will send you a new password.

        Petra

        1 Reply Last reply Reply Quote 0
        • andyasj
          andyasj | Premium last edited by

          I reset my password successfully.
          I still can not log onto the app on my Samsung.

          petra.pik 1 Reply Last reply Reply Quote 0
          • petra.pik
            petra.pik @andyasj last edited by

            @andyasj please, contact us at support(at)windy.com or DM me and I will reset your password so you can log into the app as well.

            Petra

            1 Reply Last reply Reply Quote 0
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