Red and Rainbow screen after update
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Can't use the app anymore after today's update. Only red or rainbow colored screens. Widget works but after clicking I'm back in de the colored screens again. Tried reinstalling three times. iOS 14.5 iPhone 11 pro max
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@arjan-terpstra Hello, what app version do you have please?
Korina
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@korina I have same issue this morning after update. 29.2.4 version
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@korina have the sane problem on iphone 12 pro max, last update app version abd ios 14.5
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@arjan-terpstra App version 29.2.4
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@arjan-terpstra same problem here iPhone 12 Pro max 14.5 !
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@korina I am also having this issue on my iPhone 11 Pro Max. It actually started for me on the last update. Only occurred occasionally. With today’s update it happens most of the time. Once every three or four times I open the app it still works, but almost unusable. I have tried deleting and reinstalling with no improvement.
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@arjan-terpstra also happening here on iphone 12 pro max
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@arjan-terpstra @jackrabbit28516 @Graziano_Vannini @olymedia @cludewig @shanecgriffo thank you for your reports! We are currently working on it.
Would you upload a screenshot of the Error console like it is on my screenshot (Menu>Error console>Nativa apps)? It would help us solve the issue.
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@petra-pik when app work on iphone 12 pro max
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@graziano_vannini thank you!
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Any updates on this rainbow effect? I am running a 12 pro max 14.5. On your 29.2.4.
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Any update? I have the same problem on my iPhone 11 Pro Max. I can not use the App for days… :(
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@heyihsieh I am in the same boat as you. I have deleted, performed a hard reset, re-installed and it still is not right. I have the same phone as you also. I will tell you that I have launched the app, quit, launched, quit etc several times and then once in awhile it works. But the next time the same problem occurs. My Iphone 6s does not display the problem nor does my Ipad pro. Both also have 14.5 installed
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@pedropedro @cortking @heyihsieh Dear all, we are currently releasing a new update, that should solve this issue. You should receive it in the upcoming days. Thank you for your patience.
Korina
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@korina I regret to inform you the update has not resolved this issue. I just updated five minutes ago and rebooted phone and issue still at hand. I pay for premium service and if not resolved think I need it fixed or refunded.
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Same issue IPhone X 14.5
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@jackrabbit28516 Hello, what app version do you have at the moment, also what phone and iOS version? Does this happen immediately after opening the app or once you click on something?
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@whidey Hello, did you please update to 29.2.5? Does this happen immediately after opening the app or once you click on something?
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@korina the new update not resolve issue on iphone 12 pro max ios 14.5.1 same raimbow screen and app not work..
