Second yearly subscription during the same year
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I ve bought year subscription month ago (22/03). Today it seems that my premium features stopped working. I have choose renew option while logging in. As a result I was charged again for year subscription (form today). I am fine with my previous yearly subscription and do not need another one starting today. Can you help?
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@przemeks Hello, if you subscribed via App/Google store, then you will need to cancel the subscription there. Once you cancel it, please let me know if the subscription works.
Korina
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@korina I Have successfully cancelled the second subscription and now I have none active - so it seems that I need your assistance in restoring my first subscription (started in March 2021). Looking for some help.
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@przemeks Hello, you should have access to the Premium features. Are you logged in the app/desktop? You cannot open 1 hour forecast?
Korina
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@korina I confirm that I have no premium features available now (1h forecasts). But it might be right due to fact that apple has just refunded my second yearly subscription. As I understand I should subscribe again to get premium features back. Right?
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@przemeks Hello, did you please try to restore the purchase while logged in?
