Hi there!
I just purchased the yearly premium subscription 3 weeks ago but changed my phone from android to iOS. Do I now have to cancel the subscription and pay again? It seems there is no way to restore the purchase ...

]]>https://community.windy.com/topic/16436/change-from-android-to-iosRSS for NodeTue, 18 Aug 2026 05:56:09 GMTSun, 09 May 2021 18:05:29 GMT60@chhummel I asked our developers and they can try to restore the purchase manually. Could you please provide us with App Store invoice and send it to support@windy.com?

]]>https://community.windy.com/post/77186https://community.windy.com/post/77186Wed, 12 May 2021 11:14:09 GMT@chhummel Hello, this would not mean that you would pay for the Premium twice. Google Play will refund you the charge.

]]>https://community.windy.com/post/77175https://community.windy.com/post/77175Wed, 12 May 2021 10:10:57 GMT@Korina
OK. That sucks. I cancelled the old account, but I am certainly not paying one year twice. I guess Windy has just lost a customer... you should change this!
Best regards!

]]>https://community.windy.com/post/77143https://community.windy.com/post/77143Tue, 11 May 2021 20:28:12 GMT@chhummel If you truly cannot restore it on Android device, then I would suggest to cancel the purchase and make a new one via App Store.

]]>https://community.windy.com/post/77082https://community.windy.com/post/77082Tue, 11 May 2021 07:53:26 GMT@korina thanks for the answer, but what if I cannot restore it on my old device? It doesn‘t work anymore ...

]]>https://community.windy.com/post/77080https://community.windy.com/post/77080Tue, 11 May 2021 07:45:27 GMT@chhummel Hello, you need to at first restore the Premium on the device where you made the purchase (your Android phone). Once you restore it, it will be assigned to your Windy account and you can use it on different phone.

]]>https://community.windy.com/post/77024https://community.windy.com/post/77024Mon, 10 May 2021 09:20:44 GMT