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    • T
      TimoL
      last edited by

      Please help me to cancel my subscription.

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @TimoL
        last edited by

        @timol Hello, you will need to cancel the subscription on the platform where you made the purchase. It is either desktop (FastSpring) or Google/App Store.

        Korina

        T 1 Reply Last reply Reply Quote 0
        • T
          TimoL @Korina
          last edited by

          @korina Thanks. I did notice the instruction in the earlier posts but, unfortunately, I would need more detailed instructions.

          In my iPhone Windy (when logged on) I do not have any cancel function in settings.

          In my desktop, where do I find FastSpring?

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @TimoL
            last edited by

            @timol Did you subscribe via phone or desktop please?

            Korina

            T 1 Reply Last reply Reply Quote 0
            • T
              TimoL @Korina
              last edited by

              @korina Unfortunately I do not remember. Can you give both canceling options?

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @TimoL
                last edited by

                @timol Hello, I found you purchase for annual subscription from December 2020. This order cannot be cancelled anymore, you can only cancel within the 14 days after the purchase.

                Korina

                T 1 Reply Last reply Reply Quote 0
                • T
                  TimoL @Korina
                  last edited by

                  @korina thanks - is my subscription for one year i.e. ends automatically Dec 2021 or do I need to actively cancel the subscription so it will not renew

                  1 Reply Last reply Reply Quote 0
                  • T
                    TimoL
                    last edited by

                    as I want to terminate my subscription effective Dec 2021 what are the steps I need to take

                    KorinaK 1 Reply Last reply Reply Quote 0
                    • KorinaK
                      Korina @TimoL
                      last edited by

                      @timol I have deactivated the subscription, therefore you will not be charge at the next billing period.

                      Korina

                      1 Reply Last reply Reply Quote 1
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