Cancel subscription
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Please help me to cancel my subscription.
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@timol Hello, you will need to cancel the subscription on the platform where you made the purchase. It is either desktop (FastSpring) or Google/App Store.
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@korina Thanks. I did notice the instruction in the earlier posts but, unfortunately, I would need more detailed instructions.
In my iPhone Windy (when logged on) I do not have any cancel function in settings.
In my desktop, where do I find FastSpring?
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@timol Did you subscribe via phone or desktop please?
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@korina Unfortunately I do not remember. Can you give both canceling options?
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@timol Hello, I found you purchase for annual subscription from December 2020. This order cannot be cancelled anymore, you can only cancel within the 14 days after the purchase.
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@korina thanks - is my subscription for one year i.e. ends automatically Dec 2021 or do I need to actively cancel the subscription so it will not renew
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as I want to terminate my subscription effective Dec 2021 what are the steps I need to take
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@timol I have deactivated the subscription, therefore you will not be charge at the next billing period.
