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    Windy Premium
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    • hjmknightH
      hjmknight | Premium
      last edited by

      Hi guys,

      I'm having some issues with my Pro Subscription renewal. I had the payment set as automatic and linked to my Paypal, but I'm getting emails that suggest the payment isn't working.

      When I follow the links the information all looks correct.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @hjmknight
        last edited by idefix37

        @hjmknight
        Hi, you get issues with your Pro subscription. But there is no Pro subscription on windy.com or windy.com app, only Premium subscription.
        So could you clarify?

        hjmknightH 1 Reply Last reply Reply Quote 0
        • hjmknightH
          hjmknight @idefix37 | Premium
          last edited by

          @idefix37 Yes, sorry I meant Premium Subscription. Either way, it's the payment system that's managed by FastSpring seems to be having problems with connecting to my PayPal account, but I can't see how to fix it.

          Also, it keeps sending me emails in Spanish despite my default language being set to English.

          Screenshot 2021-06-11 at 10.09.53.png

          1 Reply Last reply Reply Quote 0
          • SV FinelineS
            SV Fineline | Premium
            last edited by

            I have the same issue... purchased through Google and the app says "Windy".

            For the record under my billing it says Windy.app: worldwide wind and weather forecast.
            WINDY PRO account - annual $49.99/ year.

            Just a thought, this is obviously something that has been happening for a while so perhaps letting potential users know that there are other "Windy" apps out there?

            Im going back to PredictWind

            1 Reply Last reply Reply Quote 0
            • petra.pikP
              petra.pik
              last edited by

              Hi @hjmknight, FastSpring has some issues with PayPal payments on which they are working.
              Right now, I can recommend a different payment method or subscribe via Google Play/App Store. Once you have a Premium account, you can log into any device or platform and Premium features will be available to you.

              @SV-Fineline the subscription you have isn't to our application, we are sorry for the confusion.

              Petra

              1 Reply Last reply Reply Quote 0
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