Premium subscription paid but no service
Topic: in my own words -
Premium subscription paid but still not receiving the service.
The topic says it all. I’ve paid for premium. Logged out and back into the app on iPhone and iPad but it does not provide premium features. Worse still, I keep getting adverts to buy premium! I’m sure it’s an an easy fix but with no direct contact function at windy it’s a bit frustrating to have to start a new post on the forum.
petra.pik last edited by
Hello @nicklyons_ , thank you for supporting us by subscribing to Windy Premium!
To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.
If the restoration fails, please, let me know in which step it failed and if there was an error message.