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    Weather radar doesn't work

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    • S
      starwatcha last edited by

      On my android phone the weather radar simply doesn't work. In the progression only one frame is detailed, the rest of the sequence shows maybe 20% detail and it moves nowhere during the play mode so you see no historical progression. I use this info frequently and our local met service radar for NZ is far superior. This error prevents me wanting to subscribe to the premiere version.

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @starwatcha last edited by

        @starwatcha Hello, thank you for the feedback. Would you share the API from your local Met service with us?

        Korina

        1 Reply Last reply Reply Quote 0
        • S
          starwatcha last edited by

          Sure, ( smiling), if I knew what API was. You can see the radar I use at:

          https://www.metservice.com/maps-radar/rain/radar?range=300&tab=real-time

          Hope that helps

          jmh2002 1 Reply Last reply Reply Quote 0
          • jmh2002
            jmh2002 Moderator Mariners - Seafarers Sailor @starwatcha last edited by

            @Korina

            I raised issues about the NZ Radar in the earlier thread titled New Zealand Radar Service.

            At the time I posted screenshots comparing the image being displayed by Windy, Rainviewer, and MetService NZ (the Source) which clearly indicated problems with Windy.

            Similar problems continue now.

            You can find that thread and that post here:
            https://community.windy.com/topic/10998/new-zealand-radar-service/20?page=1

            It would be really great to get this properly resolved please.

            THANKS :)

            WINDY is everywhere :)

            Korina 1 Reply Last reply Reply Quote 1
            • Korina
              Korina Administrator @jmh2002 last edited by

              @jmh2002 @starwatcha Hi, we will have a look at it :)

              Korina

              1 Reply Last reply Reply Quote 1
              • S
                starwatcha last edited by

                Thanks for the reply. I truly hope this can be done as I'd love to go to the premium version for a more complete one stop view of the weather. But right now outta just not justified with such a major feature not performing. So looking forward to the issue being resolved. Thanks!

                1 Reply Last reply Reply Quote 1
                • S
                  starwatcha last edited by

                  Just to add some clarity having read the previous posts mentioned above. What I always see is at best one frame in the one hour sequence that shows some detail, then nothing moves and there is just stationary lines where the data was. I also zoomed out to view Australasia and while the NZ remained static all of Australia was doing a great job as seem in NZ Metservice which in my opinionsets the standard. Thanks

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @starwatcha last edited by

                    @starwatcha Hi, currently we use a reliable radar provider for NZ radar, however if you have a better source with accessible API, we would be glad for suggestion.

                    Korina

                    jmh2002 1 Reply Last reply Reply Quote 0
                    • jmh2002
                      jmh2002 Moderator Mariners - Seafarers Sailor @Korina last edited by jmh2002

                      @korina said in Weather radar doesn't work:

                      @starwatcha Hi, currently we use a reliable radar provider for NZ radar, however if you have a better source with accessible API, we would be glad for suggestion.

                      Is it correct that Windy uses RainViewer's API?

                      We have an intense rain system passing at the moment so here's another set of comparison screenshots.

                      It's also possible to see that the Australian Radar does not have these lines and the unclear / poorly defined image.

                      Playing the radar shows the NZ radar image becoming properly defined and then going back to these lines again.

                      Something is definitey not right, and given the other two sources appear to be ok maybe it is some type of problem with the processing of the data on the Windy side?

                      THANKS for looking into it :)

                      Windy:

                      Windy_ Weather radar - Google Chrome 2021-06-19 07.jpg

                      RainViewer:

                      Weather Radar Map live - RainViewer - Google Chrom - RV.jpg

                      MetService NZ (original Source):

                      nzl202106181906.jpg

                      WINDY is everywhere :)

                      1 Reply Last reply Reply Quote 0
                      • S
                        starwatcha last edited by

                        I'm extremely grateful to @Korina for offering examples of the best fix that make no point of me repeating. He/she clear identifies with this issue, and like mice, if you see one there are probably a hundred more. 🐁

                        I would question the validity of your claim that you currently use a good source of data for NZ though.

                        These examples featuring, and as previously mentioned the NZ Metservice radar, work flawlessly, with much finer detail and with none of the Windy issues.

                        As previously mentioned wider viewing that includes Australian images shows weather systems detailing you'd resolution and movement. So to me the problem is with the data you input for the NZ map portion.

                        Without going on, if you could replicate the detail seen in the NZ Metservice app, then this problem could be considered resolved. But as it is with low definition, odd horizontal lines and no system progression indicated, the current display significantly lessens the usefulness of the windy site. And this is a real shame, as it clearly has the potential to be the Premier standard for other to aspire to.

                        Please can I on behalf of all weather watchers in New Zealand, implore you fix this issue and then I'll be more than happy to give you a very big tick. ☑😁

                        jmh2002 1 Reply Last reply Reply Quote 0
                        • jmh2002
                          jmh2002 Moderator Mariners - Seafarers Sailor @starwatcha last edited by

                          Radar in New Zealand has now showing "No Data" all day.

                          The original source, MetService NZ, is still working.

                          WINDY is everywhere :)

                          jmh2002 1 Reply Last reply Reply Quote 0
                          • jmh2002
                            jmh2002 Moderator Mariners - Seafarers Sailor @jmh2002 last edited by

                            @jmh2002 said in Weather radar doesn't work:

                            Radar in New Zealand has now showing "No Data" all day.

                            The original source, MetService NZ, is still working.

                            Still down after 3 days ;(

                            The original source, MetService NZ, is still working.

                            WINDY is everywhere :)

                            Korina 1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @jmh2002 last edited by

                              @jmh2002 @starwatcha Hello, we will try to bring the NZ radar online back again as soon as we can. Nevertheless, at the moment we cannot offer a different radar source such as Metoffice.

                              Korina

                              jmh2002 1 Reply Last reply Reply Quote 0
                              • jmh2002
                                jmh2002 Moderator Mariners - Seafarers Sailor @Korina last edited by

                                @korina said in Weather radar doesn't work:

                                @jmh2002 @starwatcha Hello, we will try to bring the NZ radar online back again as soon as we can. Nevertheless, at the moment we cannot offer a different radar source such as Metoffice.

                                Thank you Korina. Rainviewer is down too.

                                So I was only mentioning MetService to inform that the problem is not with the real original source.

                                WINDY is everywhere :)

                                Korina 1 Reply Last reply Reply Quote 1
                                • Korina
                                  Korina Administrator @jmh2002 last edited by

                                  @jmh2002 Yes, the NZ radar should be back online in a while.

                                  Korina

                                  jmh2002 1 Reply Last reply Reply Quote 0
                                  • jmh2002
                                    jmh2002 Moderator Mariners - Seafarers Sailor @Korina last edited by jmh2002

                                    @korina said in Weather radar doesn't work:

                                    @jmh2002 Yes, the NZ radar should be back online in a while.

                                    @Korina I can confirm that the NZ radar is back online, thank you :)

                                    But unfortunately the Windy radar image quality is still degraded like before.

                                    i've also included a screenshot for Europe from both Windy and RainViewer to make a comparison, and it's possible to see that they are almost the same.

                                    But comparing the NZ screenshots it's clear to see that the Windy image has much less definition.

                                    Can this please be investigated by the development team?

                                    Thank you :)

                                    Windy Europe (for comparison):

                                    Windy_ Weather radar - Europe.jpg

                                    RainViewer Europe (for comparison):

                                    RainViewer Europe - Google Chrom.jpg

                                    Windy NZ:

                                    Windy_ Weather radar - Google Chrome 2021-07-07 10.jpg

                                    RainViewer NZ:

                                    RainViewer - Google Chrom.jpg

                                    MetService NZ (original source):

                                    nzl202107062106.jpg

                                    WINDY is everywhere :)

                                    Korina 1 Reply Last reply Reply Quote 1
                                    • Korina
                                      Korina Administrator @jmh2002 last edited by

                                      @jmh2002 Hello, we have already discussed this matter and currently we cannot offer a different radar source.

                                      Korina

                                      1 Reply Last reply Reply Quote 0
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