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    Bug for paiment

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    • D
      Danoek | Premium last edited by

      Hi I paid for premium but i don't have it.

      I was charged twice for my the card.

      What i must do now ?

      petra.pik 1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik @Danoek last edited by

        Hello @danoek, thank you for supporting us!

        I have refunded the duplicate order. You will receive the money within the next few days.
        The subscription that stays active has a reference code ending with
        WINDY******-****-74138.

        To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
        Note that the restoration process has to be followed on the device you originally placed an order on.

        If the restoration fails, please, let me know in which step it failed and if there was an error message.

        Petra

        1 Reply Last reply Reply Quote 0
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