Can’t not login after paid Windy P
-
Hi there , I have bought Windy premium on 7/20 , I tried many time but failed to log in . I am located in China , so is that possible your apps not support users in China ?
-
Hello @qianqian, thank you for supporting us! Windy is being blocked by your country so that might be the reason.
Were you able to log in before? What error message do you get when you try to log in?
-
@petra-pik
The page just do this forever , and if it’s blocked in China , how can I get my money back ? -
@qianqian Hello, this is registration window. Could you please try to login?
-
@korina I just tried again , I can not log in ; pls let me know how to refund my fee for the App , could you return to my original way of payment ?
-
@qianqian Hello, is there any error message when you try to login? You are logged in on this community, so there is apparently no issue with desktop.
-
This post is deleted! -
@korina Pls try to help us to fix this problem for users in China, thanks.!
The bugs are as follows:- the button of "log in" never work after one time input of name and password, seem like that you never logged in.
2.premium always ask you to pay whenever you press "log in" how many times.
3.at the one location by one click, details of forecast of that location always show blank.
4.for the route and distance function, after creation of a route, details of route always show blank.
5.no matter how good is the network, the top banner will frequently tell me"wow,it appears that you are offline."
- the button of "log in" never work after one time input of name and password, seem like that you never logged in.
-
@kelpinswamp Hello, it really seems that your problem is associated with us being blocked in China, we are unable to change that.
I have refunded you the subscription, you should receive ti within a few days.
-
@qianqian Hello, you will need to request refund on the platform where you subscribe - App Store or Google Play.
Let me know if you subscribed via deskop.
-
@korina Hello, thank you for your help. I subscribed via deskop by Alipay, not from app store or google play.And i've checked my account that money has returned. Tks again for your kindly help.
We hope some day we can visit this frendly website freely. -
@kelpinswamp Hello, I would recommend to try VPN, you should access Windy with it.
