What happened to my premium account?

[terry tyler0]

Hi windy, I paid for premium and can’t access it. Says my account doesn’t exist but I paid for it over a month ago…please help with this problem thank you tsquared632003@gmail.com

[petra.pik]

Hello @terry-tyler0, thank you for supporting us by subscribing to Windy Premium!

To access your Premium features, follow the steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
Note that the restoration process has to be followed on the device you originally placed an order on.

If the restoration fails, please, let me know in which step it failed and if there was an error message.

Also, please check, if you are logged in the application/website.